HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service - 5 Year is designed to provide your IT infrastructure with the utmost reliability and efficiency. This service offers a combination of remote hardware and software support tailored specifically for Hewlett Packard Enterprise products, ensuring your systems remain operational with minimal downtime. With the expertise of HPE technical resources, you can resolve any hardware or software issues quickly and effectively, allowing your IT team to focus on critical business functions.

• Comprehensive Hardware Exchange: Enjoy a fast and reliable parts exchange service that delivers new or equivalent-to-new replacement products directly to your location, ensuring minimal disruption to your business operations.
• Cost-Efficient Support: Provides a convenient alternative to traditional onsite support, allowing for quick restoration of your IT systems while saving on costs associated with onsite visits.
• Remote Software Support: Gain access to remote technical support for your HPE Networking products, including timely software updates, patches, and reference manuals to keep your systems up-to-date.
• Next Business Day Replacement: Benefit from a guaranteed replacement service response time, enhancing your operational efficiency and ensuring your business can continue running smoothly.
• Long-Term Dependability: With a 5-year service duration, you can rely on consistent support and maintenance, giving you peace of mind and protecting your investment in HPE technology.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Response Time: Next Business Day Replacement
• Service Coverage: Remote hardware and software support
• Hardware Exchange: Free freight for replacement products or parts

How to Install

To utilize the HPE Foundation Care Exchange Service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Upon activation, ensure that your HPE products are registered and eligible for the exchange service.
3. In case of hardware failure, contact HPE Support to initiate the exchange process.
4. Prepare the faulty unit for return according to HPE’s shipping instructions, and wait for your replacement part to arrive.
5. Once the new part arrives, install it in place of the old unit, and ensure your data is restored from backup as necessary.

Frequently Asked Questions

• What types of products are eligible for the HPE Foundation Care Exchange Service?

  HPE Foundation Care Exchange is designed for eligible Hewlett Packard Enterprise products that can be easily shipped and have backup data restoration capabilities.

• How does the hardware exchange process work?

  Once you report a hardware issue, HPE will arrange for a replacement part to be shipped to you, typically by the next business day, ensuring minimal downtime.

• Are there any additional costs for shipping the replacement parts?

  No, the service includes free freight charges for the delivery of replacement products or parts.

• What types of software support are included?

  Remote technical support, access to software updates, patches, and reference manuals are provided to ensure your HPE products are running efficiently.

• Can I extend the service after the initial 5-year period?

  Yes, HPE typically offers options for service extension, so you can continue to receive the support you need.