HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service is designed to deliver exceptional support and reliability for your IT infrastructure. This service combines popular remote hardware and software support, ensuring that your Hewlett Packard Enterprise products remain operational and efficient. With a five-year extended service plan, you can trust that your systems are in good hands.

• Reliable Hardware Exchange: Our hardware exchange service guarantees a quick and dependable parts replacement for eligible HPE products. This service allows for the efficient restoration of your systems, minimizing downtime and ensuring business continuity.
• Convenient Service Delivery: Enjoy hassle-free shipping with no freight charges on replacement parts or products. Our streamlined logistics means a replacement arrives at your location swiftly, keeping your operations running smoothly.
• Comprehensive Software Support: Gain access to remote technical support for HPE Networking products, along with timely software updates and patches. This ensures that your systems are always equipped with the latest features and security enhancements.
• Rapid Response Time: Benefit from a 4-hour replacement service response time, allowing you to address technical issues with maximum efficiency. Quick resolution of problems ensures minimal disruption to your work.
• Extended Service Duration: With a five-year service plan, you can have peace of mind knowing your HPE products are supported for the long haul. Our expert technicians are available to support your IT team whenever needed.

Technical Details of Product

• Service Type: Extended Hardware and Software Support
• Duration: 5 Years
• Response Time: 4-Hour Replacement Service
• Included: Software Updates and Technical Support
• Shipping: Free of Freight Charges on Replacement Parts

How to Install

To make the most out of the HPE Foundation Care Exchange service, simply follow these steps:

1. Register your eligible Hewlett Packard Enterprise products with HPE Foundation Care Exchange service.
2. In the event of hardware failure, contact HPE technical support to initiate the hardware exchange process.
3. Provide details of the faulty component to expedite the replacement process.
4. Upon approval, a replacement part or product will be shipped to your designated location at no additional cost.
5. Once received, install the new part and restore any data as needed using your backup files.
6. For software issues, reach out to the HPE support team for immediate assistance and access to updates.

Frequently Asked Questions

1. What types of products are eligible for the HPE Foundation Care Exchange service?

Eligible products include various Hewlett Packard Enterprise hardware and networking devices. Refer to the service documentation for a complete list.

2. How fast can I expect a replacement part to arrive?

The service guarantees a 4-hour response time for replacement parts, depending on the time of your request and location.

3. Are the replacement products new or refurbished?

Replacement products or parts provided under the HPE Foundation Care Exchange service are new or equivalent to new in performance, ensuring high reliability.

4. Can I upgrade my service plan during the contract period?

Service upgrades or changes can typically be made based on your business needs. Please contact HPE support for specific options available to you.

5. What should I do if I encounter a software issue?

For software-related issues, you can contact the HPE support team for remote assistance and access to software updates and troubleshooting resources.