HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service - 5 Year - Service is designed for organizations looking to enhance the reliability and efficiency of their IT infrastructure. By combining remote hardware and software services, this service enables IT teams to address hardware and software issues swiftly while minimizing downtime. With the support of Hewlett Packard Enterprise technical resources, your team will resolve problems quickly, ensuring your business remains productive.

• Reliable Hardware Exchange: Experience peace of mind with a fast parts exchange service, allowing efficient resolution of hardware issues for eligible HPE products.
• Cost-Effective Solution: HPE Foundation Care Exchange offers a convenient alternative to onsite support, reducing total cost of ownership while ensuring high availability of your IT services.
• Quick Replacement Services: Enjoy a hassle-free replacement process with delivery of new or equivalent parts directly to your location without freight charges.
• Comprehensive Software Support: Access remote technical support and receive timely software updates and patches, keeping your HPE networking products optimally maintained.
• Predictable Service Duration: With a 5-year service commitment, you can ensure continuous productivity and effective solutions for your IT challenges.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Response Time: Next Business Day Replacement
• Includes: Hardware exchange, software support, and access to updates
• Eligibility: Applicable to specific HPE products

How to Install

To take advantage of the HPE Foundation Care Exchange service, follow these steps:

1. Purchase the service through an authorized HPE reseller.
2. Register your eligible HPE products on the HPE support portal.
3. Ensure your IT team is familiar with the service features and processes.
4. In case of a hardware issue, contact HPE support to initiate the exchange process.
5. Receive a replacement part or product delivered directly to your location.
6. Restore data from backup as needed and install the replacement following HPE guidelines.

Frequently Asked Questions

What types of products are eligible for the HPE Foundation Care Exchange service?

Eligible products include specific hardware from Hewlett Packard Enterprise. Check with your HPE reseller for the complete list of eligible products.

What is the typical turnaround time for hardware replacements?

The Next Business Day Replacement service ensures that you receive your replacement product within the next business day after your request is processed.

Are the replacement products new or used?

Replacement products or parts provided through the HPE Foundation Care Exchange service are either new or equivalent to new in performance, ensuring high quality and reliability.

How can I access software updates and patches?

As part of the service, customers can access software updates and reference manuals through the HPE support portal, ensuring that you always have the latest features and security enhancements.

Is there a limit to the number of exchanges I can request?

There is no predetermined limit on exchanges; however, exchanges are subject to the terms of the service agreement and the eligibility of the product.