HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service - 5 Year - Service is designed to enhance the reliability and availability of your IT infrastructure. This service combines robust remote hardware and software support that ensures your HPE products are always in optimal condition. With Hewlett Packard Enterprise's technical resources collaborating closely with your IT team, you can resolve hardware and software issues efficiently, providing peace of mind and enhancing productivity.

• Reliable Hardware Exchange: Enjoy a dependable and rapid parts exchange service designed specifically for eligible HPE products. If a hardware issue arises, you can count on the swift delivery of a replacement product or part, ensuring minimal downtime.
• Cost-Effective Solution: The HPE Foundation Care Exchange service provides a convenient and economical alternative to traditional onsite support, allowing you to manage your budget without compromising on service quality.
• Fast Replacement Time: With a remarkable 4-hour replacement service response time, this service guarantees swift action and maximum reliability, allowing your business to continue operating smoothly even in the face of technical challenges.
• Software Support: Benefit from remote technical support and immediate access to software updates, patches, and reference manuals for HPE Networking products. Stay ahead with the latest enhancements and fixes at your fingertips.
• Comprehensive 5-Year Coverage: The extended duration of the service, spanning 5 years, ensures that you experience sustained productivity and timely results, making it a long-term investment in your IT infrastructure.

Technical Details of Product

• Service Type: HPE Foundation Care Exchange
• Service Duration: 5 Years
• Service Response Time: 4-Hour Replacement
• Support Includes: Hardware Exchange and Software Support
• Access to New Releases Update Service

How to Install

Installation of the HPE Foundation Care Exchange service is straightforward. Follow the steps below:

• Purchase the HPE Foundation Care Exchange package through an authorized HPE reseller or directly from the HPE website.
• Once your purchase is confirmed, you will receive an activation code alongside installation guidelines.
• Register your HPE products on the HPE support portal using the activation code to start the service.
• Coordinate with your IT team to ensure your hardware and software environments are prepared for seamless support.
• Leverage the HPE technical resources whenever needed for a smooth operational experience.

Frequently Asked Questions

• What is covered under the HPE Foundation Care Exchange service?
  The service covers hardware parts exchange for eligible HPE products and remote software support, including updates and patches.
• What is the typical response time for hardware replacements?
  The service offers a remarkable 4-hour replacement response time to ensure that your operations are not disrupted.
• How do I access software updates?
  Customers can access software updates and reference manuals immediately upon release through the HPE support portal after registering their products.
• Can I extend my HPE Foundation Care Exchange service?
  Yes, extensions can be arranged prior to the expiration of your current service period by contacting HPE or your authorized reseller.
• Is there any shipping cost for replacement parts?
  No, all replacement products or parts are delivered free of freight charges to your location within the specified time frame.