HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service - 5 Year is designed to enhance the reliability and availability of your IT infrastructure. Combining both hardware and software services, this offering from Hewlett Packard Enterprise ensures that your critical systems remain operational and efficient. With dedicated technical resources working alongside your IT team, you can resolve hardware and software issues swiftly, allowing you to focus on your business operations. Below are the key features and benefits that make this service an essential investment for your organization.

• Comprehensive Hardware Exchange: HPE Foundation Care Exchange offers a reliable and swift parts exchange service specifically tailored for eligible HPE products. Enjoy peace of mind knowing that if any hardware issues arise, you’ll have a replacement delivered directly to your location at no additional freight charge.
• Cost-Efficient Solution: This service serves as a convenient alternative to onsite support. It is especially beneficial for products that can be easily shipped and restored from backup files, ensuring you don’t incur unnecessary costs while maintaining your IT infrastructure.
• Quick Response Time: The service guarantees a 4-hour replacement response time, ensuring that you can quickly resolve any issues that arise. This fast and reliable response enhances your IT team's dependability, allowing you to maintain high productivity.
• Software Support and Updates: Gain access to remote technical support for HPE Networking products, along with timely software updates and patches. Stay ahead of the curve with new releases and ensure your systems are always running optimally.
• Five-Year Service Coverage: With a 5-year duration, this service provides the long-term support you need to maximize productivity. It ensures that you receive timely results and maintenance throughout the lifespan of your HPE products.

Technical Details of the HPE Foundation Care Exchange

• Service Type: Hardware Exchange + Software Support
• Service Duration: 5 Years
• Response Time: 4-Hour Replacement Service
• Freight Charges: Free delivery for replacement products or parts
• Product Condition: New or equivalent-to-new in performance

How to Install

Installation of HPE Foundation Care Exchange is straightforward:

1. Purchase the service through your preferred HPE partner or directly from HPE.
2. Register your HPE products that are covered under this service.
3. Ensure your IT team is familiar with the support processes and how to request hardware replacements or software updates.
4. In the event of a hardware issue, contact HPE support to initiate the exchange process.
5. Receive your replacement part or product directly at your specified location and restore your systems with minimal downtime.

Frequently Asked Questions

1. What is included in the HPE Foundation Care Exchange service?

This service combines hardware exchange for eligible products and remote software support, including access to software updates.

2. How quickly can I expect a replacement part?

The service guarantees a 4-hour replacement response time, ensuring quick resolution to hardware issues.

3. Are the replacement parts new?

Yes, all replacement products or parts are new or equivalent to new in performance, ensuring reliability.

4. Can I access software updates for all my HPE products?

Software support is specifically available for HPE Networking products, allowing you to access updates, patches, and reference manuals promptly.

5. How long is this service valid?

The HPE Foundation Care Exchange service is valid for a duration of 5 years from the date of purchase.