HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service - 5 Year - Service is your ultimate solution for maintaining the integrity and availability of your IT infrastructure. This comprehensive service combines popular remote hardware and software support, allowing your organization to operate with optimal efficiency. With the backing of Hewlett Packard Enterprise's technical resources, you can rest assured that your IT team will have the necessary assistance to promptly resolve any hardware or software issues that may arise. Experience seamless service with the added benefit of cost-effective hardware exchange solutions designed specifically for eligible HPE products.

• Reliable Hardware Exchange: Enjoy a fast and dependable parts exchange service tailored for eligible Hewlett Packard Enterprise products. Ensure minimal disruption with prompt delivery of replacement parts direct to your location.
• Cost-Effective Alternative: The HPE Foundation Care Exchange Service offers a convenient and economical alternative to traditional onsite support, allowing you to maintain your focus on core business operations.
• Quick Replacement Delivery: Benefit from a replacement product or part delivered free of freight charges within a specified timeframe. All replacement items are either new or equivalent to new in performance, ensuring you receive high-quality components.
• Comprehensive Software Support: Gain access to remote technical support for HPE Networking products, including immediate access to software updates and patches, ensuring your systems are always up to date.
• Peace of Mind: The HPE Foundation Care Exchange Service guarantees a 4-hour replacement service response time, giving you confidence in your results and maximum reliability for your IT infrastructure.

Technical Details of Product

• Service Duration: 5 Years
• Response Time for Replacement: 4 Hours
• Type of Service: Remote Hardware and Software Support
• Replacement Parts: New or equivalent to new in performance
• Access to Software Updates: Yes

How to Install

To activate the HPE Foundation Care Exchange Service, follow these simple steps:

1. Contact your HPE account representative or customer service to purchase the service package.
2. Once the service is activated, ensure your IT infrastructure is registered with HPE for hardware and software support.
3. Familiarize yourself with the replacement process by reviewing the service documentation provided by HPE.
4. In case of hardware failure, contact HPE support and provide the necessary product details for a prompt replacement.
5. Follow the provided guidelines for shipping the defective product back to HPE, if necessary.

Frequently Asked Questions

• What products are eligible for the HPE Foundation Care Exchange Service?
  Eligible products include a range of HPE hardware and networking devices. Please check with HPE support or your account representative for a detailed list of covered products.
• How do I request a replacement part?
  If you encounter a hardware issue, contact HPE support and provide your product details. They will guide you through the replacement request process.
• Is there a cost for the replacement parts?
  Replacement products or parts are delivered free of freight charges as part of the HPE Foundation Care Exchange Service.
• How quickly can I expect a replacement part?
  The service guarantees a 4-hour response time for replacements, ensuring minimal downtime for your IT operations.
• Can I access software updates during the service period?
  Yes, you will have access to software updates and patches for your HPE Networking products throughout the duration of the service.