HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service - 5 Year - Service is designed to provide your organization with a reliable and efficient support solution for Hewlett Packard Enterprise products. This service combines essential remote hardware and software services, ensuring that your IT infrastructure remains highly available and effectively maintained. With the backing of Hewlett Packard Enterprise's technical resources, your team can resolve hardware and software challenges quickly and efficiently, enhancing productivity and minimizing downtime.

• Reliable Hardware Exchange: Enjoy fast parts exchange service for eligible HPE products, ensuring minimal interruption to your operations.
• Convenient Remote Support: Benefit from remote technical support that keeps your software up-to-date and systems optimized with the latest patches and updates.
• Cost-Effective Solution: Experience a cost-efficient alternative to onsite support, allowing for predictable budgeting and a lower total cost of ownership.
• Quick Replacement Service: Receive replacement products or parts delivered to your location within a specified timeframe, free of freight charges.
• Long-Term Coverage: Enjoy peace of mind with a comprehensive 5-year service duration, allowing you to focus on your core business instead of IT concerns.

Technical Details of the Product

• Service Type: Foundation Care Exchange
• Service Duration: 5 Years
• Response Time: 4 Hour Replacement Service
• Support for: HPE Hardware and Networking Products
• Includes: New Releases Update Service, remote technical support, and access to software updates/patches

How to Install

To get started with HPE Foundation Care Exchange, follow these simple steps:

1. Purchase the HPE Foundation Care Exchange service through an authorized dealer or HPE’s online store.
2. Register your HPE products with the service by providing the necessary product details and service agreement information.
3. Familiarize your IT team with the remote support process and how to access software updates.
4. In the event of hardware issues, contact HPE support to initiate the hardware exchange process.
5. Keep your software environment updated by regularly checking for and applying the latest patches and updates provided through the service.

Frequently Asked Questions

What is HPE Foundation Care Exchange?

HPE Foundation Care Exchange is an extended service plan that combines hardware and software support to enhance the availability and performance of HPE products. It includes fast hardware exchange, remote software support, and access to updates.

How does the hardware exchange work?

The hardware exchange service provides a replacement part or product that is delivered free of freight charges to your location. This ensures that you can maintain continuity of services while minimizing downtime.

What is the response time for replacement services?

The service guarantees a 4-hour response time for replacement, ensuring that your operations are back on track as quickly as possible.

What types of products are eligible for this service?

This service is specifically targeted at eligible HPE hardware and networking products that can be easily shipped and have data that can be restored from backup files.

How long is the service coverage?

The HPE Foundation Care Exchange service provides coverage for a period of 5 years, ensuring long-term support and service for your HPE products.