HPE Foundation Care Exchange - Extended Service - 5 Year - Service

The HPE Foundation Care Exchange - Extended Service - 5 Year offers a comprehensive support solution designed to maximize the performance and availability of your IT infrastructure. By leveraging the expertise of Hewlett Packard Enterprise's technical resources, this service ensures that both hardware and software issues are swiftly resolved, enabling your IT team to focus on what matters most—your business operations.

• Reliable Hardware Exchange: Enjoy peace of mind with a prompt and dependable parts exchange service for eligible HPE products. Replacement parts are delivered at no additional freight cost directly to your location, ensuring minimal downtime.
• Cost-Efficient Alternative: HPE Foundation Care Exchange is a convenient alternative to onsite support, particularly for products that are easy to ship. This service helps you manage costs while keeping your infrastructure up and running.
• Comprehensive Software Support: Gain access to remote technical support for HPE Networking products, ensuring you receive timely software updates and patches to keep your system optimized.
• Fast Response Time: Experience a 4-hour replacement service response time, guaranteeing that your hardware issues are addressed quickly to minimize disruption and enhance dependability.
• 5-Year Service Duration: With a commitment to ensuring maximum productivity, this extended service provides you with 5 years of support, delivering timely results and peace of mind for your IT operations.

Technical Details of Product

The HPE Foundation Care Exchange - Extended Service - 5 Year includes:

• Service Type: Hardware and software support
• Service Duration: 5 years
• Response Time: 4-hour replacement service
• Includes software updates and access to reference manuals
• Replacement parts are new or equivalent to new in performance

How to Install

To make the most out of your HPE Foundation Care Exchange service:

• Enroll in the service through the Hewlett Packard Enterprise website or authorized reseller.
• Register your eligible HPE products to ensure seamless service access.
• Familiarize yourself with the process of reporting hardware issues through the designated support channels.
• Keep your software updated by regularly checking for the latest patches and updates, which are accessible via the support portal.

Frequently Asked Questions

What products are eligible for HPE Foundation Care Exchange?

Eligible products include various HPE hardware and networking components that are easily shippable.

How does the hardware exchange process work?

When a hardware issue arises, you can report it through the support portal. A replacement part will be shipped to you free of freight charges within the specified time frame.

What kind of software support is provided?

You will receive remote technical support and access to software updates and patches to ensure optimal performance of your HPE Networking products.

Is there a limit on the number of hardware exchanges?

While there is no explicit limit, the service is designed to support reasonable hardware failures within the service duration.

Can I extend the service beyond 5 years?

Yes, you may have the option to renew or extend the service before the end of the term. Check with HPE or your authorized reseller for details.