Description
HPE Foundation Care Exchange delivers a powerful, proactive service blend designed to maximize uptime for demanding networking environments. This extended, five-year plan combines rapid hardware exchange with comprehensive remote software support, enabling your IT team to resolve issues quickly and keep your HPE networking infrastructure running at peak performance. With freight-free replacement, fast depot options, and continuous software updates, you gain predictable costs and unwavering reliability, whether you’re managing a single site or a global data center. This service is purpose-built for 24G SFP+ deployments and other eligible HPE Networking products, helping you minimize downtime while simplifying support logistics.
- Comprehensive coverage with hardware exchange and remote software support: This service combines a reliable hardware exchange program—delivering a replacement product or part that is new or equivalent to new in performance—with software support that includes remote technical assistance, software updates, patches, and access to reference manuals. Your team benefits from a unified support experience that addresses both physical components and software integrity, reducing the time spent coordinating between disparate vendors. This holistic approach helps ensure your entire HPE networking stack remains aligned, minimizing troubleshooting friction and accelerating restoration of service after incidents.
- Rapid replacement and depot options: The Foundation Care Exchange is built for speed. With a stated 4-hour replacement service response time, your critical hardware faults can be resolved quickly, reducing unplanned downtime and preserving service levels. The service leverages a depot-based fulfillment model, delivering fast, reliable, and cost-effective responses that help you maintain business continuity even when a network device fails in remote locations. Freight charges are typically covered under the service, so you don’t incur unexpected shipping costs as you restore operations.
- Long-term reliability and cost predictability: Extending coverage to five years provides a stable, predictable cost of ownership for your HPE Networking environment. By eliminating surprise repair bills and consolidating support across hardware and software, you can forecast budget needs with greater accuracy. Over the life of the contract, the combination of hardware exchange and software updates minimizes the risk of escalating maintenance costs while ensuring your network remains current with vendor-released improvements and security patches.
- Targeted for scalable networking deployments: The service is specifically designed for Hewlett Packard Enterprise Networking products, including 24G capable configurations. It focuses on products that can be shipped easily and data that can be restored from backups, making it a practical alternative to traditional onsite support for many deployments. This alignment with HPE’s networking portfolio helps ensure your upgrade paths, compatibility, and service levels match the needs of modern data centers and campus networks, where rapid recovery and consistent performance are critical.
- Easy activation and ongoing value: Updates to software and reference manuals arrive as soon as they’re available, so your network stays current without manual chasing. The combination of proactive software maintenance and a reliable hardware replacement framework reduces administrative overhead and accelerates problem resolution. The service model is designed to deliver ongoing value every year of the five-year term, turning a once-infrequent maintenance activity into a streamlined, predictable part of IT operations.
Technical Details of HPE Foundation Care Exchange
- Service type: HPE Foundation Care Exchange - Extended Service
- Duration: 5 years
- Coverage: Remote hardware and software support for HPE Networking products
- Hardware exchange: Replacement product or part delivered freight-free to your location; replacement units are new or equivalent to new in performance
- Software support: Remote technical support, access to software updates and patches, and reference manuals
- Response time: 4-hour replacement service response
- Delivery model: Depot-based fulfillment provides fast, reliable, and cost-effective service
- Eligibility: Targeted at eligible HPE Networking products; designed for devices that are easily shipable and for which data can be restored from backups
- Scope: Includes both hardware coverage and software maintenance to preserve system availability and performance over the full term
How to install HPE Foundation Care Exchange
Because this is a service plan rather than a software or hardware installation, activation is handled through your HPE account or your authorized reseller. To begin benefiting from the Foundation Care Exchange, ensure your eligible HPE Networking product is registered and attached to the service contract. You’ll typically provide the device serial numbers or SKU, confirm the product’s eligibility, and specify the desired coverage window. Once activated, you’ll receive confirmation of the five-year term, and your support team can access the remote software assistance, automatic updates, and reference materials as they’re released. If a hardware fault occurs, initiate a service request with HPE or your reseller, and the 4-hour replacement window will begin once the case is logged and eligibility is verified. For best results, maintain current backups and ensure your site contact information is up to date so depot or replacement activities can be executed with minimal disruption.
Frequently asked questions
- What is HPE Foundation Care Exchange? It is a combined hardware exchange and remote software support service designed for HPE Networking products, offering fast parts replacement, software updates, and access to manuals over a five-year term to maximize network availability and minimize total cost of ownership.
- What does the 4-hour replacement guarantee mean? When a covered hardware fault occurs and the item is eligible for exchange, HPE commits to replacing the failed hardware within four hours after the service request is logged, subject to location and product eligibility. This rapid response is intended to minimize downtime for critical networks.
- Does this service include software updates? Yes. In addition to hardware support, the plan provides remote technical support and access to software updates, patches, and reference manuals as soon as they are released, helping your network stay secure and up to date.
- Is there an additional shipping or depot fee? Freight charges for replacement parts or units are typically encompassed by the service terms, and depot-based fulfillment is designed to be fast and cost-effective, reducing overall logistics burdens.
- How long does the coverage last? The service is valid for five years from activation, offering long-term reliability, consistent service levels, and predictable budgeting for networking maintenance and upgrades.
- Which products are eligible? The program is targeted at eligible HPE Networking products that can be shipped and for which data can be restored from backups, aligning with typical data-center recovery workflows and minimizing downtime during hardware refreshes.
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