HPE Foundation Care Exchange Service - Extended Service - 1 Year - Service

The HPE Foundation Care Exchange Service is an essential service that provides unparalleled support for your HPE products. Designed to give you maximum peace of mind, this extended service lasts for one full year and ensures that your operations run smoothly without any interruptions. With a 9 x 5 x Next Business Day support schedule, you can trust that help is always just a call away, allowing you to focus on what matters most—your business.

• Comprehensive Support: The HPE Foundation Care Exchange Service offers a seamless experience with 9 x 5 support, ensuring that you receive assistance whenever you need it, during business hours.
• Next Business Day Exchange: In the event of equipment failure, you won’t have to wait long. This service guarantees a next business day exchange, minimizing downtime and keeping your projects on track.
• Physical Service Subtype: Unlike remote services, the physical service subtype provides hands-on support, allowing for a more responsive and effective resolution of hardware issues to enhance productivity.
• 1-Year Duration: With a full year of dependable service, you can have confidence in your equipment’s performance and the reliability of your operations.
• Peace of Mind: Knowing that replacement services are included allows you to focus on your core business activities without the worry of unexpected hardware failures.

Technical Details of the HPE Foundation Care Exchange Service

• Service Type: Extended Service
• Service Duration: 1 Year
• Support Coverage: 9 x 5 Next Business Day
• Service Sub Type: Exchange - Physical

How to Install

Installation of the HPE Foundation Care Exchange Service is straightforward. Once you purchase the service, you will receive a confirmation email along with your service contract details. To activate your service:

1. Review your service confirmation and ensure all details are correct.
2. Maintain the documentation in an accessible location for future reference during service calls.
3. In case of hardware failure, contact HPE support using the provided contact information and reference your service contract.
4. Follow the instructions provided by HPE support to arrange for the next business day exchange.

Frequently Asked Questions

• Q: What does the HPE Foundation Care Exchange Service cover?
  A: This service covers the replacement of hardware in case of failure, ensuring minimal downtime for your operations.
• Q: How quickly can I expect a replacement device?
  A: With the Next Business Day exchange service, you can expect a replacement delivered the very next business day after reporting an issue.
• Q: Is the service available for all HPE products?
  A: The HPE Foundation Care Exchange Service is applicable to a wide range of HPE products. Please check the specific compatibility with your device.
• Q: How do I contact support?
  A: Support contact information will be provided in your service confirmation email. You can reach out directly for any assistance needed.
• Q: Can I extend the service after one year?
  A: Yes, the service can be renewed or extended. You will receive notifications regarding renewal options as your service period approaches its end.