Description
Maximize uptime and protect your investment with the HPE Foundation Care Exchange Service—Extended Service for 3 years. Tailored for mission-critical networks, this service delivers around-the-clock support, rapid hardware replacement, and a predictable, cost-effective plan that keeps your router FC Svc performing at peak levels. With 24x7 availability and a guaranteed exchange process, you can trust that issues are swiftly resolved, minimizing downtime and ensuring your applications stay online when it matters most.
- 24x7 support with a 4-hour response: Access expert assistance any time of day, with a guaranteed rapid response to incidents so your network downtime is minimized and productivity remains high.
- Extended 3-year coverage: A long-term service commitment that protects your router FC Svc hardware across three years, providing continuity through hardware refresh cycles and firmware updates without unexpected costs.
- Physical exchange service: When a component fails, HPE arranges a physical replacement, shipping a tested unit or component to your site and performing the exchange to restore service quickly.
- Improved reliability and productivity: By reducing downtime and speeding up repair times, this plan helps sustain business continuity, enabling your teams to focus on growth rather than maintenance.
- Simple service management and budgeting: Clear service levels, predictable pricing, and easy administration make planning and procuring support straightforward for IT teams.
Technical Details of HPE Foundation Care Exchange Service
Technical details for this extended service focus on ensuring rapid response, reliable hardware replacement, and consistent coverage for your Router FC Svc assets. While specific SKUs and UPCs vary by deployment, the core offering remains the same: a three-year extended service with 24x7 x 4-hour support, on-site physical exchange, and dedicated support to minimize network downtime. This service is designed to align with enterprise IT strategies that prioritize uptime, predictable maintenance costs, and proactive support for critical routing infrastructure.
- Service duration: 3 years
- Response time: 24x7 with a guaranteed 4-hour response window
- Service type: Exchange
- Service sub-type: Physical (on-site hardware replacement)
- Coverage: Supports Router FC Svc equipment under the Foundation Care umbrella
How to install HPE Foundation Care Exchange Service
Note: This is a service contract rather than a physical install. Activation and scheduling are handled through your HPE account team or authorized reseller. The steps below outline typical activation and service use so your organization can quickly benefit from the extended coverage:
- Purchase and activate the service: After acquiring HPE Foundation Care Exchange Service, provide your device details (model, serial number, and SKU/UPC) to your HPE representative to activate coverage against your Router FC Svc hardware.
- Associate coverage with devices: Link the service to your router FC Svc assets in your asset management system to ensure accurate SLAs and automatic escalation for eligible incidents.
- Plan the exchange workflow: When a fault is detected, contact HPE support to initiate an exchange request. You will receive a service window, shipping instructions, and a confirmation of coverage for the exchange.
- Receive replacement hardware: HPE ships a tested replacement unit or component. Depending on the incident and service level, you may receive on-site installation by a technician or you may perform a self-install with remote guidance.
- Verify operation and close the ticket: After installation, verify that the router FC Svc is functioning correctly, run necessary tests, and formally close the service incident in your ticketing system for future reference.
Frequently asked questions
- Q: What is included in HPE Foundation Care Exchange Service? A: The service provides a 3-year extended coverage, 24x7 support with a 4-hour response, physical on-site exchange of failed hardware, and streamlined service management to maintain uptime for Router FC Svc devices.
- Q: What does 24x7x4-hour coverage mean? A: It means round-the-clock access to support with a guaranteed 4-hour response window, ensuring rapid assistance and on-site service when needed.
- Q: Is this service specific to Router FC Svc? A: Yes, the plan is designed to cover HPE Foundation Care Exchange Service for Router FC Svc equipment and related components, subject to eligibility and SKU alignment.
- Q: Can I modify or upgrade my coverage? A: Yes. Your account team can adjust coverage, extend terms, or tailor the plan to your evolving needs with renewal options available.
- Q: How do I contact support? A: Reach out through your HPE account manager, authorized reseller, or the standard HPE support channels provided with your service agreement to initiate exchanges and manage incidents.
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