Description
Unlock unparalleled performance and reliability of your IT infrastructure with the HPE Foundation Care - Extended Service - 1 Year. This comprehensive service package is meticulously designed to enhance the availability and functionality of your hardware and software systems, providing you with peace of mind and optimal performance. With direct access to expert technical support from Hewlett Packard Enterprise (HPE), you can ensure seamless operation and quick resolution of any technical issues that may arise.
- Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT infrastructure remains operational and efficient at all times.
- Expert Technical Resources: Gain access to HPE's seasoned technical resources who partner with your IT team to swiftly resolve hardware and software problems, including those related to selected third-party products.
- Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support, along with on-site hardware repair if necessary, minimizing downtime and disruptions to your operations.
- Basic Software Support: For eligible hardware products, this service includes Basic Software Support and Collaborative Call Management for select non-HPE software, enhancing your overall support experience.
- Software Updates and Patches: Stay up-to-date with remote technical support and easy access to software updates and patches for HPE-supported products, ensuring your systems are always running at peak performance.
Technical Details of HPE Foundation Care - Extended Service - 1 Year
- Service Duration: 1 Year
- Response Time: Next Business Day - Parts and Labor service response
- Service Coverage: Hardware and software support for HPE and selected third-party products
- Support Type: Remote diagnosis, on-site hardware repair, software updates and patches
- Additional Features: Basic Software Support and Collaborative Call Management
How to Install HPE Foundation Care - Extended Service - 1 Year
To install the HPE Foundation Care - Extended Service, follow these steps:
- Purchase the Service: Make sure to purchase the HPE Foundation Care - Extended Service - 1 Year through an authorized HPE reseller or directly through HPE.
- Receive Confirmation: After purchase, you will receive a confirmation and support agreement details from HPE.
- Contact HPE Support: If you have any questions regarding the services included or eligibility, please contact HPE support for clarification.
- Utilize Services: Begin utilizing your extended service benefits, including access to technical resources, software updates, and troubleshooting assistance.
Frequently Asked Questions
- What is included in the HPE Foundation Care - Extended Service?
- The service includes comprehensive hardware and software support, remote diagnosis, on-site hardware repair, software updates, and access to basic software support and collaborative call management for eligible products.
- How quickly can I expect a response for service issues?
- HPE offers a Next Business Day - Parts and Labor service response time to ensure quick resolution of issues, minimizing downtime for your operations.
- Is this service applicable to third-party products?
- Yes, HPE Foundation Care provides support for selected third-party products in conjunction with HPE hardware, enhancing your overall IT support experience.
- How do I know if my software is eligible for basic software support?
- Contact HPE support for a detailed list of eligible software products that may be included in your hardware product coverage.
- Can I upgrade my service during the coverage period?
- Yes, HPE allows for service upgrades. Please contact your HPE representative for options available to enhance your existing service.
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