HPE Foundation Care - Extended Service - 1 Year - Service

HPE Foundation Care - Extended Service is designed to offer a comprehensive hardware and software support solution, providing peace of mind for businesses relying on Hewlett Packard Enterprise (HPE) products. This service aims to enhance the availability and reliability of your IT infrastructure, ensuring optimal performance and minimal downtime. With HPE Foundation Care, you can focus on your core operations while HPE's expert resources take care of your technical needs.

• Comprehensive Support: HPE Foundation Care provides extensive support for both hardware and software, allowing you to resolve issues quickly and efficiently, thereby enhancing the operational availability of your IT environment.
• Remote Diagnosis and On-Site Repair: For covered hardware products, receive remote diagnosis and support from HPE's skilled technicians. If necessary, on-site hardware repairs are conducted to quickly address any issues that may arise.
• Basic Software Support: Eligible hardware products may include Basic Software Support and Collaborative Call Management for selected non-HPE software, helping you manage your software environment seamlessly.
• Access to Updates: HPE Foundation Care ensures that you have access to the latest software updates, patches, and enhancements for HPE-supported third-party software, keeping your systems secure and up-to-date.
• Next Business Day Response: Enjoy a predictable total cost of ownership with the Next Business Day (NBD) parts and labor service response time, ensuring that your IT infrastructure is back up and running with minimal disruption.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 1 Year
• Scope: Hardware and software support
• Response Time: Next Business Day for parts and labor
• Support Channels: Remote technical support, on-site hardware repairs, access to software updates
• Inclusions: Basic Software Support, Collaborative Call Management for selected software

How to Install HPE Foundation Care - Extended Service

Installing HPE Foundation Care - Extended Service is straightforward. Once you purchase the service, follow these steps:

1. Contact your HPE representative to finalize your service agreement.
2. Provide necessary information regarding your HPE hardware and software environment to ensure proper coverage.
3. Receive confirmation and service activation details from HPE.
4. Access HPE's technical support portal for remote assistance and software update resources.
5. In case of hardware issues, follow the protocol provided by HPE for on-site repairs.

Frequently Asked Questions

• What types of hardware are covered under HPE Foundation Care?
  HPE Foundation Care covers a wide range of HPE hardware products. Please consult with HPE for a specific list of eligible devices.
• Can I get support for non-HPE software products?
  Yes, selected third-party software products may receive Basic Software Support and Collaborative Call Management under the terms of the service.
• What is the response time for on-site hardware repairs?
  HPE Foundation Care offers a Next Business Day response time for parts and labor, ensuring minimal downtime.
• Are software updates included with the service?
  Yes, software updates and patches for HPE-supported third-party software are included as they become available from the original manufacturer.
• How can I access technical support?
  You can access HPE technical support through their dedicated portal, where you can request remote support or submit service requests for hardware repair.