HPE Foundation Care - Extended Service - 1 Year - Service

Introducing the HPE Foundation Care - Extended Service - 1 Year - Service, designed to offer unmatched support and reliability for your HPE products. This service ensures that you have peace of mind, knowing that your systems are maintained with the highest level of care and expertise. With 24/7 availability and a prompt response time, you can trust that any issues that arise will be handled swiftly and efficiently.

• 24 x 7 x 4 Hour On-site Support: Experience round-the-clock assistance with our dedicated on-site support available 24/7. This guarantees that you have immediate access to professional help whenever you need it, ensuring minimal downtime for your operations.
• Rapid Response Time: HPE Foundation Care boasts an impressive 4-hour response time for parts and labor service. This means that your critical issues will be addressed quickly, allowing you to get back to business with increased dependability.
• Comprehensive Parts Replacement: Our service includes parts replacement to ensure that your systems run efficiently and effectively. You can count on our ability to deliver the necessary components to keep your infrastructure supported and operational.
• Convenient Service Characteristics: Enjoy the convenience of on-site service that eliminates the hassle of traveling to repair facilities. Our technicians come directly to your location, providing valuable support without disrupting your workflow.
• 1-Year Service Duration: With a full year of service coverage, you gain assurance of ongoing maintenance and support. This duration is designed to maximize the dependability of your systems and provide you with consistent, accurate results throughout the year.

Technical Details of HPE Foundation Care

• Service Type: Extended Service
• Duration: 1 Year
• Support Availability: 24/7
• Response Time: 4 Hours for Parts & Labor
• Service Location: On-site

How to Install

To install the HPE Foundation Care - Extended Service, simply follow these steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. After purchase, you will receive confirmation and details of your service contract.
3. Keep your service contract details handy for quick reference when seeking support.
4. In the event of a service need, contact HPE support using the contact information provided in your service contract.
5. A qualified technician will be dispatched to your site to address your needs promptly.

Frequently Asked Questions

What is included in the HPE Foundation Care - Extended Service?

The service includes on-site support, parts replacement, and labor with a 4-hour response time, ensuring that you receive comprehensive assistance whenever needed.

How do I contact support?

You can contact HPE support using the contact details provided in your service contract. Our team is available 24/7 to assist you.

Can I renew the service after one year?

Yes, you have the option to renew your HPE Foundation Care - Extended Service before the current contract expires to ensure continuous support.

Is training provided for the service technicians?

Yes, all HPE service technicians undergo rigorous training to ensure they are equipped with the knowledge and skills to handle your service needs effectively.

What happens if I need support outside of the 4-hour response time?

While our goal is to respond within 4 hours, we prioritize urgent issues. If circumstances prevent us from meeting this timeframe, we will keep you informed and provide updates on our estimated arrival time.