HPE Foundation Care - Extended Service - 1 Year - Service

HPE Foundation Care - Extended Service is a comprehensive solution designed to enhance the reliability and performance of your IT infrastructure. This robust service offering from Hewlett Packard Enterprise (HPE) combines hardware and software support to ensure that your systems remain operational and efficient. Whether you are addressing hardware failures or software issues, HPE Foundation Care provides the necessary resources and expertise to keep your business running smoothly.

• Comprehensive Hardware and Software Services: HPE Foundation Care encompasses a wide range of support services for both HPE and selected third-party products, ensuring that your entire IT environment is covered.
• Remote Diagnosis and On-Site Repair: With this service, you benefit from remote diagnosis and technical support, as well as on-site hardware repair when necessary, minimizing downtime and disruptions to your operations.
• Basic Software Support: For eligible HPE hardware products, this service includes basic software support and collaborative call management for selected non-HPE software, ensuring that your software needs are met as well.
• Access to Software Updates: HPE Foundation Care provides access to critical software updates and patches, keeping your systems secure and up-to-date. This includes updates for selected third-party software products as they become available.
• Rapid Response Time: Enjoy a 4-hour parts and labor service response time, ensuring that your technical issues are addressed promptly and efficiently, leading to increased dependability and productivity.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Service Type: Extended Service
• Support Coverage: Hardware and software services for HPE and selected third-party products
• Response Time: 4-hour parts and labor service response
• Support Channels: Remote technical support, on-site support, software updates, and patches

How to Install HPE Foundation Care

Installing HPE Foundation Care is a straightforward process. Follow these simple steps:

1. Purchase your HPE Foundation Care - Extended Service package through an authorized HPE distributor or partner.
2. Contact HPE support or your account manager to register your service package and discuss eligible hardware and software products.
3. Ensure that your IT team is familiar with the support process and understands how to initiate service requests when necessary.
4. Access the HPE support portal to find relevant resources, updates, and documentation that will assist you in making the most of your service package.
5. Regularly review service reports and updates to stay informed about any incidents or resolutions regarding your systems.

Frequently Asked Questions

What types of products are covered by HPE Foundation Care?

HPE Foundation Care covers a variety of HPE hardware products as well as selected third-party software. For specific eligibility, consult with HPE support.

How quickly can I expect support after I submit a service request?

HPE Foundation Care guarantees a 4-hour parts and labor service response time, ensuring that your issues are resolved quickly to minimize downtime.

Are software updates included in the HPE Foundation Care service?

Yes, HPE Foundation Care includes access to software updates and patches for supported HPE and selected third-party software products.

How can I contact HPE for support?

You can contact HPE support through the HPE support portal or by calling the support hotline provided at the time of service registration.

Is there a limit to the number of incidents covered within the service duration?

The service typically covers an unlimited number of incidents, but it's essential to review the specifics of your service agreement with HPE for precise details.