HPE Foundation Care - Extended Service - 1 Year - Service

Introducing the HPE Foundation Care - Extended Service - 1 Year - Service, a robust solution designed to elevate the reliability and availability of your IT infrastructure. This comprehensive support package ensures that your hardware and software run smoothly, addressing potential issues swiftly and efficiently. With HPE's expert technical resources available at your fingertips, you can focus on what matters most—growing your business.

• Comprehensive Support: HPE Foundation Care provides both remote diagnosis and on-site hardware repair, ensuring that your IT infrastructure remains operational and minimizes downtime.
• Extended Service Duration: Enjoy a full year of service, guaranteeing consistent technical support and updates to keep your systems running optimally.
• Cost-Effective Solution: The service helps minimize inventory costs through parts and labor service characteristics, ensuring maximum dependability when you need it most.
• Next Business Day Response: Experience unparalleled service with a Next Business Day response time for parts and labor, allowing for swift resolutions to any issues that arise.
• Software Support and Updates: Benefit from remote technical support and access to software updates and patches for both HPE and selected third-party software products.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 1 Year
• Response Time: Next Business Day for Parts and Labor
• Coverage: HPE hardware and selected third-party products
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, Collaborative Call Management

How to Install

To take advantage of the HPE Foundation Care Service, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Service package through an authorized retailer or directly from HPE.
2. Register your product with HPE by providing the necessary details, such as the product serial number and your contact information.
3. Familiarize yourself with the service agreement terms, ensuring you understand the coverage and response times.
4. Access HPE’s technical support resources via the HPE support portal or contact their customer service for any immediate assistance.
5. Keep your hardware and software updated as per HPE’s recommendations to maximize the benefits of the service.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes remote diagnosis and support, on-site hardware repairs, software updates, and patches for eligible HPE and selected third-party software products.

How quickly can I expect service response times?

The service offers a Next Business Day response time for both parts and labor, enabling quick resolutions to any issues that may arise.

Is this service suitable for non-HPE hardware?

Yes, the service covers selected third-party products. Please contact HPE for specific eligibility information.

Can I extend my service beyond one year?

Absolutely! You can renew or extend your HPE Foundation Care service prior to the expiration of your current service agreement.

How do I access software updates?

Software updates and patches are accessible through the HPE support portal, ensuring your systems are always up-to-date and secure.