HPE Foundation Care - Extended Service - 1 Year - Service

HPE Foundation Care - Extended Service - 1 Year - Service offers a reliable solution to enhance the performance and availability of your IT infrastructure. This comprehensive support service from Hewlett Packard Enterprise (HPE) is designed to provide both hardware and software assistance, ensuring seamless operations for your organization. With a commitment to resolving issues swiftly, HPE Foundation Care serves as a safety net for businesses looking to protect their IT investments.

• Comprehensive Support: HPE Foundation Care includes extensive hardware and software support, providing you with the peace of mind that comes from knowing expert assistance is just a call away.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote technical support and, if needed, on-site hardware repair, ensuring minimal downtime for your critical systems.
• Collaboration with IT Teams: HPE technical resources collaborate closely with your IT team, helping to diagnose and resolve both hardware and software issues efficiently.
• Basic Software Support: In addition to hardware support, eligible HPE hardware products may also include Basic Software Support, providing a holistic approach to IT service management.
• Next Business Day Service: With a response time of Next Business Day for parts and labor, HPE Foundation Care ensures rapid service that helps maintain business continuity and productivity.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Coverage: Available for HPE hardware products and selected third-party software
• Support Access: Remote technical support and access to software updates and patches
• Response Time: Next Business Day for parts and labor

How to Install HPE Foundation Care

To install HPE Foundation Care, follow these simple steps:

1. Contact your HPE representative to discuss your service needs and confirm your eligibility.
2. Once confirmed, review the service agreement and ensure that all necessary hardware and software products are included.
3. Activate your service by registering your products with HPE through their online portal.
4. Maintain regular communication with HPE support for updates, service inquiries, and assistance.

Frequently Asked Questions

1. What products are covered by HPE Foundation Care?

HPE Foundation Care covers a range of HPE hardware products and selected third-party software. For precise eligibility, please contact HPE support.

2. What is the response time for service requests?

The service includes a Next Business Day response time for both parts and labor, ensuring timely support when you need it most.

3. Can I get software updates with HPE Foundation Care?

Yes, HPE Foundation Care provides access to software updates and patches for software products covered under the service, including updates for selected third-party software.

4. How does remote support work?

HPE’s remote support allows their technical resources to diagnose and troubleshoot hardware and software issues without the need for on-site visits, significantly speeding up the resolution process.

5. Is there any additional cost for on-site repair?

On-site repairs are included as part of the HPE Foundation Care service, meaning you won't incur additional costs for service calls resulting from hardware issues covered under your agreement.