HPE Foundation Care - Extended Service - 1 Year - Service

Introducing the HPE Foundation Care - Extended Service - 1 Year - Service, a comprehensive solution designed to enhance the availability and reliability of your IT infrastructure. With Hewlett Packard Enterprise (HPE) backing this service, you gain access to a wealth of technical expertise that works hand-in-hand with your IT team to address any hardware or software challenges you may encounter. This extensive service package not only supports HPE products but also selected third-party solutions, ensuring your entire ecosystem is covered.

• Comprehensive Hardware and Software Support: Benefit from dedicated support for both hardware and software issues. HPE's technical resources are available to help troubleshoot and resolve any problems swiftly.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis for issues, along with on-site hardware repair services when necessary, minimizing downtime and keeping your systems operational.
• Basic Software Support & Collaborative Call Management: For eligible HPE hardware products, gain access to Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring all your applications run smoothly.
• Access to Software Updates and Patches: Stay up-to-date with remote technical support and timely access to the latest software updates and patches, including updates for selected third-party software products.
• Quick Response Times: Experience assured service with a 4-Hour Parts and Labor service response time that guarantees timely resolution of issues, minimizing disruption to your operations.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Extended Service for Hardware and Software
• Response Time: 4 Hour Parts and Labor
• Coverage: HPE products and selected third-party software

How to Install

To take advantage of the HPE Foundation Care - Extended Service, follow these simple steps:

1. Contact HPE or an authorized reseller to purchase the service.
2. Provide the necessary details about your HPE hardware and software products to ensure eligibility.
3. Once confirmed, you will receive documentation and instructions for service activation.
4. Integrate the service into your existing IT support framework for seamless support and management.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? HPE Foundation Care covers a wide range of HPE hardware and selected third-party software products. Contact HPE for specifics on eligibility.
• How quickly can I expect a response to my service request? You can expect a response time of 4 hours for parts and labor, ensuring minimal downtime.
• Are software updates included with HPE Foundation Care? Yes, HPE Foundation Care provides access to software updates and patches, including those for selected third-party software, as they become available.
• Can I access technical support remotely? Absolutely! HPE offers remote technical support as part of the service, allowing you to resolve issues without the need for on-site visits.
• What should I do if I need on-site support? Simply reach out to HPE support, and an on-site technician will be dispatched to assist with your hardware issues.