HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service for 1 Year is an essential service designed to enhance the reliability and functionality of your IT infrastructure. This comprehensive service provides a robust support system, combining hardware and software services that are tailored to suit your business needs. With HPE's technical resources at your disposal, you can ensure that your IT operations run smoothly and efficiently. This service not only offers peace of mind but also guarantees timely resolutions to any hardware or software issues that may arise.

• Comprehensive Hardware Support: The HPE Foundation Care Service includes remote diagnosis and support for your HPE hardware products, ensuring that any technical issues are resolved quickly and effectively.
• On-Site Hardware Repair: In the event of a hardware failure, this service provides on-site repair options to minimize downtime and keep your systems running.
• Software Updates and Support: Receive remote technical support and access to critical software updates and patches for HPE-supported software products, ensuring your systems are up-to-date and secure.
• Next Business Day Response: Enjoy the convenience of Next Business Day parts and labor service response, allowing you to continue business operations with minimal interruption.
• Peace of Mind: With HPE Foundation Care, you gain confidence in your IT infrastructure, knowing that expert support is just a call away, providing you the reliability your business demands.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Extended Support for Hardware and Software
• Response Time: Next Business Day for parts and labor
• Support Included: Remote diagnosis, on-site repair, software updates
• Eligible Products: HPE and selected third-party hardware and software

How to Install

To make the most of your HPE Foundation Care - Extended Service, follow these steps:

1. Contact HPE or an authorized partner to activate and set up your service contract.
2. Ensure all eligible HPE hardware and software products are registered under your service agreement.
3. Access the HPE support portal for training and resources on utilizing your service effectively.
4. Establish communication with HPE technical support to familiarize yourself with the support options available to you.
5. Stay informed about software updates and maintenance schedules to keep your systems running optimally.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?

  HPE Foundation Care covers selected HPE hardware and software products, as well as certain third-party solutions. Contact HPE for a detailed list of eligible products.

• How quickly can I expect service when an issue arises?

  With the Next Business Day response time, you can expect prompt service to address any hardware or software issues, minimizing downtime.

• What kind of support is included for software products?

  Support for software includes remote technical assistance, access to software updates, and patches for both HPE-supported and eligible third-party software products.

• Is on-site support included?

  Yes, on-site hardware repair is included if necessary to resolve critical issues affecting your IT infrastructure.

• How do I claim support from HPE Foundation Care?

  Simply contact HPE support through their hotline or online portal, and provide your service contract details to initiate a support claim.