HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service - 1 Year - Service is designed to provide comprehensive support for your IT infrastructure, ensuring maximum uptime and reliability. This service is tailored to meet the needs of enterprises that rely on HPE hardware and selected third-party products, combining hardware and software services to enhance the performance and availability of your systems. With HPE's commitment to customer satisfaction, this service enables your IT team to resolve issues quickly, minimizing downtime and enhancing productivity.

• Comprehensive Support: HPE Foundation Care Service offers extensive hardware and software support aimed at increasing the availability of your IT infrastructure. Our dedicated technical resources work closely with your IT team to tackle hardware and software challenges.
• Remote Diagnosis and On-site Repair: Enjoy the peace of mind that comes with remote diagnosis and support for HPE hardware products. If necessary, on-site hardware repair ensures that issues are resolved quickly, keeping your operations running smoothly.
• Software Support Included: For software products, HPE provides remote technical assistance and access to critical software updates and patches. This includes updates for selected HPE-supported third-party software products as they become available, ensuring your systems are always up-to-date.
• Quick Response Times: The service includes a 4-Hour Parts and Labor response time, allowing you to swiftly address any hardware or software issues. This rapid response capability enhances reliability in your operations.
• 1-Year Service Duration: With a commitment to providing dependable support for an entire year, HPE Foundation Care ensures that your investment is protected. The extended service duration adds value and peace of mind for your IT infrastructure.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Extended Service
• Support Offered: Hardware and Software
• Response Time: 4-Hour Parts and Labor
• Remote Support: Yes
• On-site Support: Yes, if required
• Collaborative Call Management: Available for selected non-HPE software
• Updates: Access to software updates and patches

How to Install

To activate and utilize the HPE Foundation Care - Extended Service - 1 Year - Service, follow these steps:

1. Contact your HPE representative to discuss eligibility for the service and to confirm coverage of your specific hardware and software products.
2. Once confirmed, provide necessary product information and complete any required documentation with HPE to officially initiate the service.
3. After activation, your IT team will receive instructions on how to access remote support and utilize on-site repair services as needed.
4. Ensure that all necessary contact points are established between your IT team and HPE support for efficient communication and problem resolution.
5. Regularly check for software updates and patches to ensure your system remains supported with the latest enhancements and security features.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware products as well as selected third-party software. For specific inquiries about the eligibility of your products, please contact HPE support.

How do I access remote technical support?

Once the HPE Foundation Care service is activated, your IT team will have access to remote technical support via the HPE support portal. Ensure that contact details are kept up-to-date for prompt assistance.

What is the response time for on-site support?

The HPE Foundation Care service guarantees a 4-Hour response time for parts and labor, ensuring that your IT issues are addressed promptly and effectively.

Can I upgrade my service during the coverage period?

Yes, you can discuss potential upgrades or changes to your service plan with your HPE representative. They will provide guidance on available options based on your current needs.

What happens if I require support outside of the standard service hours?

For critical issues that arise outside of standard support hours, HPE offers options for emergency support. Please consult your HPE representative for more details on available emergency services and their provisions.