HPE Foundation Care - Extended Service - 1 Year - Service

HPE Foundation Care - Extended Service is designed to enhance the performance and reliability of your IT infrastructure. This comprehensive service includes both hardware and software support, ensuring that your systems remain operational and efficient. HPE technical resources are dedicated to working alongside your IT team, offering timely resolutions to hardware and software challenges, whether they arise in HPE products or certain third-party applications. With a commitment to minimizing downtime, this service is an essential investment for any organization looking to optimize its IT environment.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, designed to increase the operational availability of your IT setup. This includes remote diagnosis, technical support, and on-site hardware repair when necessary.
• Remote Technical Assistance: For software products covered by the service, you will receive remote technical support and access to critical software updates and patches, ensuring that your systems are always up to date.
• On-Site Repair Service: The service includes on-site hardware repair, guaranteeing quick solutions with convenient access to experts right when you need them.
• Cost-Effective Maintenance: The predictable total cost of ownership ensures you can manage your IT budget effectively while keeping your system optimally maintained.
• Next Business Day Response: With a parts and labor response time of next business day, HPE Foundation Care ensures that any issues are addressed swiftly, minimizing disruption to your operations.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Coverage: Hardware and software support for eligible HPE and selected third-party products
• Service Features: Remote diagnosis, on-site repair, Basic Software Support, and Collaborative Call Management
• Response Time: Next Business Day for parts and labor
• Service Inclusions: Access to software updates and patches for HPE-supported third-party software

How to Install HPE Foundation Care

To get started with HPE Foundation Care, follow these steps:

1. Contact HPE to verify eligibility for your hardware and software products for the Foundation Care service.
2. Once eligibility is confirmed, complete the service agreement with HPE.
3. Set up your HPE hardware and software according to the provided installation guidelines.
4. Register for access to the HPE support portal, where you can manage your service requests and updates.
5. Utilize the remote support features, and if required, schedule on-site service through the HPE support contact.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes remote diagnosis, technical support, on-site hardware repair, access to software updates, patches, and collaborative call management for selected non-HPE software.

How quickly can I expect support from HPE Foundation Care?

HPE Foundation Care guarantees next business day response for parts and labor, providing timely support to reduce downtime.

Can I get support for third-party software products?

Yes, for selected third-party software products, HPE Foundation Care offers access to updates and patches, provided they are supported by HPE.

Is HPE Foundation Care suitable for small businesses?

Absolutely! HPE Foundation Care is designed for organizations of all sizes, providing essential support that enables small businesses to maintain operational efficiency without an extensive IT team.

How do I renew my HPE Foundation Care service?

Renewal can be easily completed by contacting your HPE sales representative or through the HPE support portal prior to the expiration of your current service contract.