HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service offers a comprehensive solution designed to enhance the availability and reliability of your IT infrastructure. Managed by Hewlett Packard Enterprise (HPE), this service provides critical support for both hardware and software, ensuring that any issues are resolved quickly and efficiently. Whether you're managing HPE products or selected third-party software, HPE's expert technical resources are ready to partner with your IT team to keep your systems running smoothly.

• Comprehensive Coverage: The HPE Foundation Care service includes extensive hardware and software support, ensuring that both HPE and eligible third-party products are well-covered for any potential issues.
• On-Site Hardware Repair: In the event of a hardware failure, on-site repair services are available, minimizing downtime and ensuring your operations can resume swiftly.
• Remote Diagnosis and Support: Enjoy peace of mind with remote technical support, which helps diagnose and resolve problems efficiently without the need for on-site visits in many cases.
• Timely Response Times: With a 4-hour parts and labor service response time, you can count on quick resolution of issues, increasing the reliability of your IT environment.
• Software Support and Updates: Gain access to vital software updates and patches for supported HPE and third-party products, ensuring your systems remain up-to-date and secure.

Technical Details

• Service Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Types of Support: Remote Diagnosis, On-Site Repair, Software Updates
• Eligible Coverage: HPE hardware products and selected third-party software

How to Install

To activate your HPE Foundation Care - Extended Service, follow these steps:

1. Contact your HPE representative to verify eligibility of your hardware and software products.
2. Complete the required service agreement documentation.
3. Once the agreement is processed, you will receive service details from HPE, including contact information for technical support.
4. In case of issues, utilize the remote support features or schedule an on-site visit if necessary.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  This service covers a wide range of HPE hardware products and selected third-party software. Please contact HPE for specific eligibility details.

• How can I access technical support?

  You can access technical support through the contact information provided upon activation of your service agreement. Support is available remotely for most issues.

• What is the response time for on-site repairs?

  The response time for on-site repairs is typically 4 hours, ensuring your systems are back up and running as quickly as possible.

• Are software updates included in this service?

  Yes, HPE Foundation Care provides access to software updates and patches for eligible HPE and third-party software products.

• Can I extend my service after one year?

  Yes, you may renew or extend your HPE Foundation Care service by contacting your HPE representative before the end of your service duration.