HPE Foundation Care - Extended Service - 1 Year - Service

Enhance the reliability and efficiency of your IT infrastructure with HPE Foundation Care - Extended Service. This comprehensive support service is designed specifically to help organizations like yours minimize downtime and maintain optimal performance of HPE hardware and selected third-party software products. With a dedicated team of Hewlett Packard Enterprise (HPE) technical resources at your disposal, you can rest assured that your technical issues will be addressed promptly and effectively.

• Comprehensive Coverage: HPE Foundation Care offers extensive support for both hardware and software, ensuring your IT environment is well-protected against potential disruptions.
• Remote Diagnosis and Support: Access expert troubleshooting assistance remotely, helping to resolve issues quickly without the need for on-site visits.
• On-Site Hardware Repair: If remote support is insufficient, enjoy the added benefit of on-site hardware repairs to minimize downtime and keep your operations running smoothly.
• Basic Software Support: For eligible hardware products, receive Basic Software Support and Collaborative Call Management for select non-HPE software, offering a more comprehensive service experience.
• Timely Response: With a 4-hour parts and labor service response time, ensure that your support needs are met swiftly, enhancing the dependability of your IT systems.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 1 Year
• Service Type: Extended Service for Hardware and Software
• Response Time: 4 Hour - Parts and Labor
• Support for HPE and selected third-party products
• Includes software updates and patches for covered software products

How to Install HPE Foundation Care - Extended Service

To ensure optimal performance and support from HPE Foundation Care, follow these steps:

1. Contact your HPE representative or visit the HPE website to purchase the HPE Foundation Care - Extended Service.
2. Once purchased, you will receive a confirmation email with your service agreement details.
3. Register your HPE hardware and software products covered by this service with HPE to activate your support.
4. Familiarize yourself with the service terms and support contact information provided by HPE to maximize your support experience.
5. Keep your product information accessible for quick reference when seeking assistance.

Frequently Asked Questions

What is included in HPE Foundation Care - Extended Service?

This service includes comprehensive hardware and software support, remote diagnosis, on-site repair, software updates, and access to HPE technical resources.

How quickly can I expect support with HPE Foundation Care?

HPE Foundation Care offers a 4-hour response time for parts and labor, ensuring timely assistance and minimizing downtime.

Can I get support for non-HPE software products?

Yes, HPE Foundation Care provides Collaborative Call Management for select non-HPE software, but eligibility may vary. Please contact HPE for more information.

How do I activate my HPE Foundation Care service?

After purchasing the service, register your eligible HPE hardware and software products with HPE to activate your support.

Is there a limit to the number of support calls I can make?

There is typically no limit on support calls, but specific terms may apply to your service agreement. Refer to your service documentation for details.