HPE Foundation Care - Extended Service - 1 Year - Service

Ensure your IT infrastructure remains robust and operational with the HPE Foundation Care - Extended Service - 1 Year - Service. This comprehensive support solution is designed to provide you with uninterrupted service through 24/7 on-site assistance, allowing your business to thrive without the worry of technical mishaps. With its swift response time and reliable parts and labor coverage, you can rest assured that your systems are in good hands.

• 24/7 On-Site Support: Enjoy peace of mind knowing that expert assistance is just a call away at any hour of the day. The around-the-clock service ensures that your technical issues are addressed promptly, minimizing disruption to your operations.
• 4-Hour Response Time: With a guaranteed response time of just 4 hours, any urgent technical challenges you encounter will be resolved swiftly, allowing your business to continue running smoothly with minimal downtime.
• Parts Replacement Service: Benefit from comprehensive parts replacement services that cover any unforeseen mishaps. This feature guarantees that you will have the necessary components needed to keep your systems up and running efficiently.
• Maintenance, Parts & Labor: This service encompasses both maintenance and labor aspects. It ensures that any needed repairs or upgrades are handled with reliability, allowing you to focus on your core business objectives instead of IT issues.
• One-Year Coverage: The HPE Foundation Care service is designed to last for a full year, giving you long-term support to ensure maximum productivity. This extended duration provides you with valuable assistance year-round.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Support Availability: 24 x 7
• Response Time: 4 Hours
• Service Location: On-site
• Included Services: Maintenance, Parts, and Labor

How to Install

To install the HPE Foundation Care - Extended Service, follow these steps:

1. Purchase the service package through your preferred supplier or directly from HPE.
2. Receive confirmation and service agreement details via email.
3. Contact HPE's support team to schedule an activation date.
4. Upon activation, ensure that your contact details are up to date to receive timely notifications regarding your service.
5. Utilize the service as needed by reaching out to the support team for immediate assistance or parts replacement.

Frequently Asked Questions

• What is covered under HPE Foundation Care - Extended Service?

  This service covers on-site support, parts replacement, maintenance, and labor for a duration of one year.

• How do I request service?

  You can request service by contacting HPE's support team through their dedicated support channels.

• What happens if a part needs to be replaced?

  If any part needs replacement, HPE will dispatch the necessary components and provide on-site support to install them, ensuring your systems are quickly returned to optimum performance.

• Is there a limit to the number of service calls I can make?

  No, there is no limit to the number of service calls you can make within the one-year coverage period.

• Can I extend my service after one year?

  Yes, you can renew or extend your service package prior to its expiration to maintain uninterrupted support.