HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service - 1 Year is designed to deliver comprehensive support for your IT infrastructure, ensuring both hardware and software services are at your fingertips. With this service, Hewlett Packard Enterprise (HPE) offers a robust solution to increase the availability of your systems while providing expert assistance to resolve any technical issues that may arise. This service is essential for organizations looking to maintain high operational efficiency and minimize downtime.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring that your IT infrastructure operates smoothly and effectively. You gain access to a wealth of technical resources from HPE.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and technical support for hardware issues, with the option of on-site repair if necessary. This guarantees a swift resolution to problems, minimizing downtime.
• Software Updates and Technical Assistance: Receive remote technical support for covered software products, along with access to essential software updates and patches, ensuring that your systems are always up to date.
• Next Business Day Service Response: HPE Foundation Care guarantees a Next Business Day response for parts and labor, allowing for quick resolutions and ensuring that your business operations remain uninterrupted.
• 1-Year Service Duration: The extended one-year service plan provides long-term support, guaranteeing efficiency and reliability while allowing your IT team to focus on strategic initiatives rather than technical issues.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 1 Year
• Service Type: Extended Service for Hardware and Software
• Response Time: Next Business Day for Parts and Labor
• Supported Products: HPE hardware and selected third-party products
• Included Services: Remote diagnosis, on-site repair, Basic Software Support, Collaborative Call Management for eligible software

How to Install

To take advantage of the HPE Foundation Care - Extended Service, follow these simple steps:

1. Confirm eligibility for your HPE hardware and software products by contacting HPE support.
2. Purchase the HPE Foundation Care service through your HPE account or authorized reseller.
3. Once purchased, HPE will assist you in setting up your service plan and provide you with necessary documentation.
4. Ensure your IT team is familiar with the service procedures and how to contact support for prompt assistance.

Frequently Asked Questions

What is covered under HPE Foundation Care?

The service covers remote and on-site support for eligible HPE hardware and software products, including updates and patches for supported software.

How quickly can I expect service response?

The service guarantees a Next Business Day response for parts and labor, which helps to quickly address and resolve any issues.

Is HPE Foundation Care available for third-party products?

Yes, the service includes support for selected third-party software products, but availability may vary.

Can I renew the extended service after one year?

Yes, you can renew your HPE Foundation Care service plan before it expires to continue receiving uninterrupted support.

How do I contact HPE support for service requests?

You can contact HPE support through their official website or by using the contact details provided in your service documentation.