HPE Foundation Care - Extended Service - 1 Year - Service

Discover the HPE Foundation Care - Extended Service - 1 Year, a comprehensive support solution designed to enhance the reliability and performance of your IT infrastructure. With an emphasis on providing exceptional hardware and software services, this offering ensures that your operations run smoothly, minimizing downtime and maximizing productivity. Rely on Hewlett Packard Enterprise (HPE) for expert technical support tailored to meet the unique demands of your organization.

• Comprehensive Support: HPE Foundation Care Service encompasses extensive hardware and software services, empowering your IT team to tackle and resolve issues efficiently, whether they're related to HPE products or selected third-party items.
• Remote Diagnosis and On-Site Repairs: Benefit from advanced remote diagnosis and troubleshooting support, along with on-site hardware repairs if necessary, ensuring that you receive timely assistance and solutions to your technical challenges.
• Software Update Access: Stay up-to-date with the latest software enhancements and patches. HPE Foundation Care grants you access to necessary updates for HPE-supported third-party software products, as made available by the original software manufacturers.
• Fast Response Time: With a 4-hour parts and labor service response time, you can be assured of prompt assistance, helping you maintain high levels of operational efficiency without unnecessary delays.
• Peace of Mind: With a service duration of one year, HPE Foundation Care enables you to focus on your core business, knowing that reliable support is always just a call away, enhancing your overall productivity and performance.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts and Labor
• Support Coverage: HPE hardware and selected third-party products
• Software Support: Basic Software Support and Collaborative Call Management for eligible non-HPE software
• Update Access: Software updates and patches included for HPE-supported third-party software

How to Install

Installing the HPE Foundation Care - Extended Service is simple. Once you purchase the service, follow these steps:

1. Contact your HPE representative to confirm the eligible hardware and software products for support.
2. Ensure that your IT team is aware of the support process and how to initiate service requests.
3. Utilize the HPE technical resources by contacting the support hotline whenever you encounter hardware or software issues.
4. Schedule on-site support as needed for hardware repairs and ensure that your team is prepared to assist with remote diagnostics.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  The service covers HPE hardware and selected third-party products, including remote diagnosis, on-site repairs, and access to software updates.
• What is the response time for service requests?
  HPE Foundation Care guarantees a 4-hour response time for parts and labor support, ensuring timely assistance.
• Can I get support for non-HPE software products?
  Yes, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software products.
• How long is the service duration?
  The service duration is one year, providing continuous support for your IT infrastructure.
• What should I do if I need on-site support?
  Simply contact your HPE support representative to arrange for on-site assistance when necessary.