HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service for 1 Year is your essential partner in fortifying the reliability and efficiency of your IT infrastructure. Tailored for organizations that depend significantly on HPE hardware and select third-party products, this all-encompassing service package is designed to enhance operational uptime while reducing potential disruptions. With HPE’s expert technical resources working closely with your IT team, you can swiftly address any hardware and software challenges that may emerge. Enjoy the peace of mind that comes from knowing your systems are backed by seasoned professionals.

• Comprehensive Support: Gain access to a full suite of hardware and software services aimed at increasing the availability of your IT environment. HPE Foundation Care covers both HPE and selected third-party products, ensuring issues are resolved quickly and effectively.
• Remote Diagnosis & On-site Repair: Experience immediate support with remote diagnosis and, if necessary, on-site hardware repair. This guarantees that any technical issues you face can be managed without significant delays.
• Basic Software Support: Eligible HPE hardware products may take advantage of Basic Software Support, ensuring your software runs smoothly. Additionally, enjoy Collaborative Call Management for selected non-HPE software to streamline issue resolution.
• Timely Software Updates: Stay up-to-date with the latest software enhancements! HPE Foundation Care offers remote technical support and access to vital software updates and patches, including for selected third-party software products as they become available from their original manufacturer.
• Next Business Day Service: With a response time for parts and labor of just one business day, you can rest assured of timely repairs, which leads to increased dependability and improved productivity for your organization.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 1 Year
• Service Type: Extended Service with hardware and software support
• Response Time: Next Business Day for parts and labor
• Coverage: HPE hardware and selected third-party software
• Support Channels: Remote diagnosis, on-site repair, and collaborative management

How to Install HPE Foundation Care - Extended Service

Installing HPE Foundation Care - Extended Service is a seamless process. Follow these steps to get started:

1. Purchase the HPE Foundation Care - Extended Service through an authorized HPE reseller or directly from the HPE website.
2. After your purchase is confirmed, you will receive a service agreement outlining the specifics of your plan.
3. Contact HPE’s support team to activate your service, providing them with your purchase details and any required product information.
4. Coordinate with your IT team to familiarize them with the support channels available under this service.
5. Begin enjoying immediate support and proactive measures to enhance the reliability of your IT infrastructure!

Frequently Asked Questions

• What is included in HPE Foundation Care - Extended Service? The service includes remote diagnosis, on-site hardware repair, basic software support, and access to software updates for eligible products.
• How can I access the support services? You can access support services through HPE’s dedicated support channels, including phone and online resources.
• Can I extend the service after one year? Yes, HPE offers options to renew or extend your service coverage based on your needs.
• What types of products are eligible for this service? HPE Foundation Care covers a range of HPE hardware products and selected third-party software. Contact HPE for a complete list of eligible products.
• Is on-site support available for all hardware? On-site support is included for the hardware products covered under your service agreement, ensuring you receive prompt assistance when needed.