HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service offers a comprehensive solution designed to enhance the reliability and availability of your IT infrastructure. This service, provided by Hewlett Packard Enterprise (HPE), focuses on delivering high-quality support for both hardware and software components. With a dedicated team of technical resources, HPE ensures that your IT environment is well-managed, allowing you to resolve issues with ease and maintain optimal performance.

Key Features and Benefits of HPE Foundation Care

• Comprehensive Support: Gain access to expert assistance for hardware and software issues. HPE technical resources collaborate closely with your IT team to diagnose and resolve problems efficiently.
• On-Site Hardware Repair: In the event that remote diagnosis is insufficient, HPE Foundation Care includes on-site hardware repair services, ensuring that issues are resolved swiftly without unnecessary downtime.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support, which includes remote technical support and access to software updates and patches, ensuring your systems are always up-to-date.
• Next Business Day Service: Enjoy peace of mind with HPE’s Next Business Day - Parts and Labor service response time, providing you with prompt service and minimizing disruptions to your operations.
• Cost-Effective Maintenance: The service helps to keep your system optimally maintained while providing a predictable total cost of ownership, which assists in budget planning and management.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Service Type: Extended Service for hardware and software support
• Response Time: Next Business Day for parts and labor
• Support Types: Remote diagnosis, on-site repairs, software updates
• Eligible Products: HPE and selected third-party products

How to Install HPE Foundation Care

To install the HPE Foundation Care service, follow these steps:

1. Purchase the Service: Contact HPE or an authorized reseller to purchase the HPE Foundation Care service for your eligible hardware and software products.
2. Activate Your Service: Once you have completed your purchase, you will receive instructions on how to activate your service. Ensure you follow the guidelines provided by HPE.
3. Documentation: Keep all relevant documentation on hand, as it may be needed for service requests and support inquiries.
4. Contact Support: If you encounter any issues or have questions during installation, reach out to HPE technical support for assistance.

Frequently Asked Questions

• What does HPE Foundation Care cover?

  HPE Foundation Care covers comprehensive hardware and software support for eligible HPE and selected third-party products, including remote diagnosis, on-site repair, and software updates.

• How long is the service duration?

  The service duration for HPE Foundation Care is 1 year, ensuring continuous support for your IT infrastructure.

• What is the response time for on-site services?

  The response time for on-site parts and labor service is Next Business Day, which allows for quick resolution of hardware issues.

• Can I get support for non-HPE software?

  Yes, the HPE Foundation Care service includes basic support for selected non-HPE software as part of the hardware product coverage. Contact HPE for specific details on eligible software products.

• How does HPE Foundation Care help with budget planning?

  This service provides a predictable total cost of ownership, which helps organizations in managing their IT budgets more effectively.