HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service - 1 Year is a comprehensive support service designed to enhance the availability and operational efficiency of your IT infrastructure. This service provides you with the expert assistance of Hewlett Packard Enterprise (HPE) technical resources, who collaborate with your IT team to tackle hardware and software challenges effectively. Whether you face issues with HPE products or select third-party applications, this service ensures that you have the necessary support to keep your systems running smoothly.

• Comprehensive Support: HPE Foundation Care extends beyond basic support, offering both hardware and software services tailored to meet your unique IT needs. This includes remote diagnosis and on-site hardware repairs when necessary, allowing for efficient problem resolution.
• Expert Technical Assistance: With HPE's extensive resources, you gain access to experienced technicians who are well-versed in HPE technologies and third-party products. This ensures that your technical issues are resolved quickly and accurately, minimizing downtime.
• Peace of Mind with Updates: The service includes a software update feature, providing you with the latest releases, patches, and enhancements. This not only boosts efficiency but also ensures that your systems are secure and up to date.
• On-Site Support: Should an issue require immediate attention, HPE Foundation Care guarantees on-site support. This availability of experts at your location allows for swift solutions, helping you maintain productivity.
• Next Business Day Service: With a commitment to timely service, HPE Foundation Care offers Next Business Day response for parts and labor. This ensures that in the event of a hardware failure, you receive the necessary assistance without unnecessary delays.

Technical Details of HPE Foundation Care

• Service Type: Extended Service - 1 Year
• Coverage: Hardware and software services for HPE and selected third-party products
• Response Time: Next Business Day - Parts and Labor
• Support Features: Remote diagnosis, on-site hardware repair, software updates, and patches
• Eligibility: Coverage for eligible HPE hardware and software products, including collaborative call management for selected non-HPE software

How to Install HPE Foundation Care

Installing the HPE Foundation Care service is straightforward. Once you purchase the service, follow these steps:

1. Contact HPE to confirm your eligible hardware and software products.
2. Provide HPE with your system information to set up your service account.
3. Receive a confirmation and details regarding your support coverage.
4. Access the HPE support portal for resources, updates, and to log any technical issues.
5. Enjoy the assurance of having expert support when needed, with clear guidelines on how to reach out for assistance.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes remote diagnosis, on-site hardware repairs, access to software updates, and collaborative call management for eligible third-party software.
• Is HPE Foundation Care available for third-party products?
  Yes, HPE provides support for selected third-party products along with HPE hardware and software.
• What is the response time for on-site support?
  The service guarantees a Next Business Day response time for parts and labor, ensuring timely completion of repairs and maintenance.
• Can I upgrade my service?
  Yes, customers have the option to upgrade their service coverage based on their evolving IT needs. Contact HPE for more information on available upgrades.
• How do I log a technical issue?
  You can easily log a technical issue through the HPE support portal or by contacting their support team directly.