HPE Foundation Care - Extended Service - 1 Year - Service

Experience unparalleled support and maintenance for your IT infrastructure with HPE Foundation Care - Extended Service. This comprehensive service is designed to enhance the availability and performance of your hardware and software, ensuring that your organization runs smoothly without interruptions. With HPE's expert technical resources by your side, you can resolve a wide range of hardware and software issues efficiently and effectively, allowing your IT team to focus on strategic initiatives.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring that both your HPE products and selected third-party solutions are covered, giving you peace of mind.
• Remote Diagnosis and On-Site Repair: Should an issue arise, our service includes remote diagnosis and support. If necessary, expert technicians will be dispatched for on-site hardware repairs, ensuring minimal downtime.
• Basic Software Support: For eligible HPE hardware products, this service includes Basic Software Support, which encompasses troubleshooting assistance and access to important software updates and patches.
• Collaborative Call Management: Enjoy the benefit of Collaborative Call Management for selected non-HPE software products, allowing for streamlined communication and issue resolution between your team and HPE support.
• Next Business Day Service: With a commitment to efficiency, HPE Foundation Care guarantees a Next Business Day response time for parts and labor, ensuring that your IT systems are back up and running promptly.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: Remote and On-Site
• Response Time: Next Business Day for parts and labor
• Coverage: HPE hardware and selected third-party products
• Software Support: Includes access to updates and patches

How to Install

To install your HPE Foundation Care - Extended Service, simply contact your HPE representative or authorized dealer. They will guide you through the onboarding process, assist with the necessary documentation, and ensure that your service is properly set up to begin receiving support. Once your service is activated, you can easily reach HPE support through their designated contact channels whenever you need assistance.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care? - HPE Foundation Care covers a range of HPE hardware products and selected third-party software solutions. Contact HPE for a complete list of eligible products.
• What is the response time for on-site support? - HPE Foundation Care guarantees a Next Business Day response time for parts and labor, ensuring timely solutions to any issues you may encounter.
• Does the service include software support? - Yes, eligible products come with Basic Software Support, which provides access to important updates, patches, and troubleshooting assistance.
• How can I contact HPE support? - You can contact HPE support through various channels, including phone, email, or their online support portal, to report issues and request assistance.
• Is there a limit to the number of support calls I can make? - There are no limits on support calls as part of the HPE Foundation Care service. Your business will receive the support it needs, when it needs it.