HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service provides a robust solution for enterprises looking to enhance the availability and performance of their IT infrastructure. This comprehensive service is designed to support both hardware and software needs, ensuring that your systems remain operational and efficient. With the backing of Hewlett Packard Enterprise (HPE) technical resources, you gain access to expert support that works seamlessly with your IT team to tackle hardware and software issues effectively.

• Comprehensive Support: Enjoy a wide array of services that include remote diagnosis, technical assistance, and on-site hardware repairs, all aimed at minimizing downtime and maximizing productivity.
• Extended Service Duration: The HPE Foundation Care offers a 1-year service duration, giving you peace of mind knowing that you have dedicated support for an extended period to keep your systems running smoothly.
• Rapid Response Time: With a 4-hour parts and labor service response time, HPE Foundation Care ensures that you get timely assistance when issues arise, thus minimizing the impact on your operations.
• Access to Software Updates: Keep your software environment up-to-date with access to updates and patches for HPE-supported products, as well as selected third-party software, ensuring your systems benefit from the latest features and security enhancements.
• Predictable Total Cost of Ownership: The predictable pricing model allows for better budgeting and planning, helping you manage your IT expenses while ensuring top-notch service coverage.

Technical Details of Product

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Coverage: Hardware and Software support for HPE and selected third-party products
• Support: Remote diagnosis, on-site hardware repairs, software updates, and patches

How to Install

To take advantage of HPE Foundation Care - Extended Service, simply contact your HPE representative to discuss your current hardware and software products. They will help you determine eligibility and guide you through the purchase process. Once you have acquired the service, you can start utilizing remote support and scheduling on-site repairs as needed. Remember to keep your HPE product details handy to facilitate a smooth installation experience.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care covers a range of HPE hardware and selected third-party software products. Contact HPE for specific eligibility details.
• Is there a limit on the number of support calls I can make?
  There is generally no limit on the number of support calls; however, the specifics may vary based on your service agreement. Check with HPE for more information.
• How quickly can I expect a technician on-site if needed?
  With a 4-hour service response time, you can expect a technician at your location promptly to address any hardware issues that cannot be resolved remotely.
• Does HPE Foundation Care include training for my IT staff?
  While the primary focus is on hardware and software support, HPE may offer additional training resources. We recommend contacting HPE for specific training options available to your team.
• Can I purchase HPE Foundation Care for non-HPE products?
  HPE Foundation Care primarily covers HPE products. However, some selected third-party software may also be included. Please consult with HPE for details on specific coverage.