Description
Experience peace of mind with HPE Foundation Care - Extended Service, a comprehensive support solution designed to enhance the reliability and performance of your IT infrastructure. This service offers a fusion of hardware and software support, ensuring that your systems are running optimally with minimal downtime. Let Hewlett Packard Enterprise (HPE) technical resources assist you in resolving any issues with HPE and selected third-party products, allowing your IT team to focus on strategic initiatives rather than troubleshooting problems.
- Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring that both your HPE products and selected third-party software receive the attention they need to operate smoothly.
- Fast Response Times: Enjoy the peace of mind that comes with a 4-hour parts and labor service response time, ensuring that any critical issues are addressed swiftly to minimize disruption to your operations.
- On-Site Hardware Repair: In the event that remote diagnosis does not resolve the issue, HPE Foundation Care includes on-site hardware repair, allowing technicians to come directly to your location for a seamless resolution.
- Software Updates and Patches: Stay current with HPE Foundation Care's remote technical support, which provides you with access to essential software updates and patches for both HPE-supported and selected third-party software products.
- 1-Year Service Duration: With a service duration of one year, HPE Foundation Care ensures that your IT infrastructure remains efficient and reliable, providing you with ongoing support and protection for your investment.
Technical Details of HPE Foundation Care
- Service Type: Extended Service
- Service Duration: 1 Year
- Response Time: 4 Hours for Parts and Labor
- Includes: Remote diagnosis and support, on-site hardware repair
- Software Support: Basic Software Support and Collaborative Call Management for selected non-HPE software
How to Install HPE Foundation Care
To take full advantage of HPE Foundation Care, follow these steps:
- Purchase HPE Foundation Care - Extended Service through an authorized distributor or directly from HPE.
- Receive a confirmation email with your service contract details.
- Contact HPE's support team to register your products and services.
- Utilize the online resources and support available to your team as needed.
- In case of hardware issues, follow the process to initiate remote diagnosis or request on-site support.
Frequently Asked Questions
What products are covered under HPE Foundation Care?
HPE Foundation Care covers HPE hardware products and selected third-party software, providing both remote support and on-site repair when necessary.
How do I get software updates for my products?
As a part of the service, you will receive remote technical support and access to software updates and patches. Ensure your products are registered with HPE to receive the latest updates.
What should I do if I encounter a problem?
If you face any issues, you can contact HPE's support team directly for remote diagnosis, or they can arrange on-site hardware repair if needed.
Is there a warranty included?
The HPE Foundation Care service acts as an extended warranty, providing comprehensive support for an entire year to protect your investment.
Can I extend my service beyond one year?
Yes, you can renew or extend your HPE Foundation Care service prior to the expiration of your current service agreement.
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