HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service - 1 Year - Service is designed to elevate the reliability and performance of your IT infrastructure. With a comprehensive suite of hardware and software services, this extended support ensures that your systems are always operational, allowing you to focus on what matters most—growing your business. Experience top-notch technical support from Hewlett Packard Enterprise (HPE) that collaborates closely with your IT team to swiftly resolve any hardware or software issues, even those involving selected third-party products.

• Comprehensive Support: HPE Foundation Care Service offers a complete range of hardware and software support, ensuring that your IT infrastructure remains highly available and efficient.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with remote diagnosis and support, alongside on-site hardware repair when necessary. This dual approach minimizes downtime and keeps your systems running smoothly.
• Software Updates and Technical Assistance: Gain access to essential software updates and patches, along with remote technical support for both HPE hardware and selected third-party software products.
• Predictable Cost of Ownership: The HPE Foundation Care service helps you manage your IT investments with a predictable total cost of ownership, ensuring you can budget effectively while maximizing system performance.
• Next Business Day Response: Benefit from a swift Next Business Day response for parts and labor service, ensuring timely completion of repairs and minimizing disruption to your operations.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Extended Hardware & Software Support
• Response Time: Next Business Day for Parts and Labor
• Service Features: Remote diagnosis, on-site repair, software updates, and access to collaborative call management for eligible software products.

How to Install

Installing the HPE Foundation Care service is seamless. Simply follow these steps:

• Purchase the HPE Foundation Care - Extended Service package.
• Contact HPE customer support to activate your service and provide details about your hardware and software setup.
• Your HPE support team will guide you through the installation process, ensuring that you have the necessary technical configurations in place.
• Once activated, you will receive immediate access to remote technical support and software updates.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?

  HPE Foundation Care supports HPE hardware products and selected third-party software. For a detailed list of eligible products, please contact HPE support.

• How do I request on-site support?

  To request on-site support, simply contact HPE customer support and provide details about your issue. A technician will be dispatched based on your Next Business Day service agreement.

• Can I upgrade my service plan?

  Yes, you can upgrade your service plan. Please reach out to your HPE account representative for more information on available options.

• What is included in the software support?

  The software support includes remote technical assistance, access to software updates, patches, and support for selected non-HPE software products through collaborative call management.

• Is there a contract renewal process?

  Yes, you will be notified prior to your service expiration date regarding renewal options to ensure continuous support for your IT systems.