Description
Experience unparalleled support and peace of mind with HPE Foundation Care - Extended Service. Designed to enhance the availability of your IT infrastructure, this service offers comprehensive hardware and software solutions from Hewlett Packard Enterprise (HPE). With a dedicated team of technical resources, HPE collaborates with your IT team to resolve both hardware and software issues, ensuring your systems operate smoothly and efficiently.
- Comprehensive Support: HPE Foundation Care provides extensive hardware and software support, enhancing the reliability of your IT infrastructure.
- Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis for your hardware products, with on-site repair services available if needed.
- Collaborative Call Management: Benefit from effective collaboration on support calls, including Basic Software Support for selected non-HPE software.
- Timely Updates and Patches: Gain access to essential software updates and patches, ensuring your systems are always up to date and secure.
- Fast Response Times: With a 4-hour response time for parts and labor, you can count on HPE for quick and reliable service.
Technical Details of Product
The HPE Foundation Care - Extended Service offers detailed technical assistance, including:
- 1 Year of comprehensive service coverage
- Support for HPE hardware and select third-party products
- Remote technical support and diagnostics
- Access to software updates as provided by the software manufacturer
- Response time of 4 hours for parts and labor
How to Install
Getting started with HPE Foundation Care is simple:
- Contact HPE to determine eligibility for your hardware and software products.
- Complete any necessary registration or service agreement documentation.
- Once registration is complete, you will receive instructions on how to access remote support and additional resources.
- For on-site services, ensure your HPE hardware is ready for inspection by a technician.
- Enjoy peace of mind knowing expert support is just a call away!
Frequently Asked Questions
Q: What types of products are covered by HPE Foundation Care?
A: HPE Foundation Care covers HPE hardware and selected third-party software products. For specific details about eligibility, please contact HPE.
Q: How do I report an issue or request support?
A: You can report issues and request support by contacting HPE's technical support team via phone or online portal, whichever is most convenient for you.
Q: Is there a warranty included with HPE Foundation Care?
A: HPE Foundation Care includes a 1-year service duration, which provides maintenance and support for your hardware and software needs.
Q: Can I upgrade my service level after purchasing HPE Foundation Care?
A: Yes, you can discuss any potential service upgrades with your HPE representative to ensure you receive the best support for your needs.
Q: What is the average response time for on-site repairs?
A: HPE Foundation Care promises a 4-hour response time for parts and labor, ensuring timely and efficient service to minimize downtime.
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