HPE Foundation Care - Extended Service - 1 Year - Service

Enhance the reliability and availability of your IT infrastructure with the HPE Foundation Care - Extended Service - 1 Year. This comprehensive service package is designed to provide robust support for both hardware and software, ensuring your systems operate smoothly while minimizing downtime. With the expertise of Hewlett Packard Enterprise (HPE) technical resources, you can focus on your core business while we handle your IT challenges.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive support for HPE hardware and selected third-party products, addressing both hardware and software issues efficiently.
• Remote Diagnosis and On-Site Repairs: Enjoy remote diagnosis and troubleshooting from HPE experts, with on-site hardware repair services available for critical issues that require immediate attention.
• Access to Software Updates and Patches: Stay current with the latest software updates, patches, and enhancements for both HPE-supported and eligible third-party software products, ensuring optimal performance.
• Next Business Day Service Response: Experience peace of mind with a Next Business Day response for parts and labor, minimizing disruption and keeping your operations running smoothly.
• One Year of Dependable Service: With a full year of service coverage, you can trust that your IT infrastructure will receive the ongoing support it needs to perform at its best.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Support: Hardware and Software
• Response Time: Next Business Day for Parts and Labor
• Includes: Remote technical support, software updates, on-site repairs for eligible hardware

How to Install

Installing HPE Foundation Care is a straightforward process. After purchasing the service, follow these steps:

1. Contact HPE to activate your service plan.
2. Coordinate with your IT team to assess the current hardware and software products eligible for support.
3. Ensure that your systems are configured to allow remote access for technical support.
4. Document any existing issues to provide HPE with necessary context during the initial support call.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers a range of HPE hardware and selected third-party software. For specific eligibility details, please contact HPE directly.
• How do I request on-site support?
  To request on-site support, simply contact HPE's support line, and they will guide you through the process.
• What is the typical response time for issues?
  HPE Foundation Care offers a Next Business Day response for parts and labor, ensuring timely support for urgent issues.
• Are software updates included in the service?
  Yes, the service includes access to software updates and patches for both HPE-supported and eligible third-party products.
• How does remote diagnosis work?
  Remote diagnosis allows HPE support to troubleshoot issues over the phone or via remote access, resolving many problems without the need for on-site visits.