HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service - 1 Year provides a robust solution designed to enhance the performance and reliability of your IT infrastructure. This service combines comprehensive hardware and software support to ensure that your systems remain operational, thereby minimizing downtime and maximizing productivity. HPE's dedicated technical resources work seamlessly with your IT team to address any issues, ensuring a quick resolution to both hardware and software problems. With its extensive features and benefits, the HPE Foundation Care service is an essential investment for any organization relying on HPE technology.

• Comprehensive Support: The service includes remote diagnosis and support for hardware products, coupled with on-site hardware repair if necessary, ensuring your IT environment remains up and running.
• Software Updates and Patches: Gain access to the latest software updates and patches for HPE-supported third-party products, keeping your systems secure and up-to-date.
• Collaborative Call Management: Enjoy collaborative call management for selected non-HPE software, enabling complex problem-solving with the help of HPE’s technical experts.
• Fast Response Times: With a 4-hour parts and labor service response time, you can expect quick resolutions, improving the efficiency of your IT operations.
• One-Year Service Coverage: The service is extended for one year, providing peace of mind with dependable support and reliable maintenance for your IT infrastructure.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 1 Year
• Response Time: 4 Hours for parts and labor
• Support Coverage: Comprehensive hardware and software services for HPE products and select third-party products.
• Remote Technical Support: Access to HPE’s technical team for troubleshooting and diagnosis.
• Parts and Labor: Service includes both parts replacement and labor support for hardware repairs.

How to Install HPE Foundation Care - Extended Service

To install the HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the service through an authorized HPE partner or directly from HPE's online portal.
2. Upon purchase, you will receive a service confirmation and service agreement details via email.
3. Coordinate with your HPE representative to ensure that your IT infrastructure and products are eligible for service coverage.
4. Set up an initial meeting with HPE technical resources to discuss your specific needs and service expectations.
5. Utilize the provided support resources and contact information to access remote technical support when needed.

Frequently Asked Questions

What types of products are covered under the HPE Foundation Care service?

The service covers eligible HPE hardware products along with selected third-party software and hardware solutions. For specific eligibility, please contact HPE directly.

How does remote diagnosis work?

Remote diagnosis involves HPE’s technical support team analyzing your system issues through secure connections, allowing them to identify and resolve many problems without the need for on-site visits.

What is the process for on-site repairs?

If a hardware issue cannot be resolved remotely, HPE will dispatch a qualified technician to your location to perform necessary repairs, ensuring minimal disruption to your operations.

Can I transfer my service agreement to another organization?

Service agreements are typically non-transferable. However, it is advised to contact HPE for detailed policies regarding transferability.

What happens after the one-year service period ends?

At the end of the one-year service period, you will have the option to renew your HPE Foundation Care service to continue receiving support and updates for your IT infrastructure.