HPE Foundation Care - Extended Service - 1 Year - Service

Experience unparalleled support and peace of mind with the HPE Foundation Care - Extended Service for 1 Year. Designed specifically to enhance the reliability and performance of your IT infrastructure, this service empowers your organization by ensuring that both your hardware and software systems are always running at their best. With the expertise of Hewlett Packard Enterprise (HPE) technical resources, you can resolve any technical issues promptly and efficiently, allowing your IT team to focus on what matters most.

• Comprehensive Support: The HPE Foundation Care Service offers extensive hardware and software support, ensuring that all your IT systems are maintained in peak condition. This covers troubleshooting and resolution of issues for both HPE and selected third-party products.
• On-Site Hardware Repair: In the event of hardware failures, the service includes on-site hardware repair, providing you with immediate assistance and minimizing downtime.
• Remote Diagnosis: Access remote diagnosis and support to swiftly identify issues before they escalate, along with access to essential software updates and patches for HPE-supported third-party software.
• Timely Response: Benefit from a 4-hour response time for parts and labor, ensuring that technical problems are addressed quickly and efficiently, thus maintaining productivity across your organization.
• 1-Year Service Duration: The one-year service duration guarantees consistent support and maintenance, providing you with the assurance that your IT infrastructure is in capable hands throughout the year.

Technical Details of HPE Foundation Care

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Coverage: Hardware and Software Support for HPE and selected third-party products
• Features: Remote diagnosis, on-site hardware repair, access to software updates

How to Install HPE Foundation Care Service

To install and activate your HPE Foundation Care Service, follow these simple steps:

1. Purchase the HPE Foundation Care Extended Service package.
2. Register your HPE hardware and software products with HPE using the included registration instructions.
3. Contact HPE support to verify your eligibility for the service and to discuss any specific requirements regarding your hardware or software products.
4. Once your service is confirmed, you can begin utilizing the support services, including remote diagnosis and on-site repairs as needed.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware products and selected third-party software. For detailed eligibility information, please contact HPE support.
• How quickly can I expect a response when I report an issue?
  HPE Foundation Care ensures a response time of 4 hours for parts and labor, allowing you to get back to normal operations as quickly as possible.
• Are software updates included in the service?
  Yes, the service provides access to software updates and patches for covered software products, ensuring you always have the latest features and security enhancements.
• Can I receive on-site support for all hardware issues?
  On-site support is included for hardware products covered by the HPE Foundation Care service. In cases where remote diagnosis cannot resolve the issue, an HPE technician will be dispatched to assist you.
• What should I do if I have a problem with a third-party product?
  HPE Foundation Care provides support for selected third-party products as well. It's best to contact HPE support for guidance on the specific third-party products covered under your service agreement.