HPE Foundation Care - Extended Service - 1 Year - Service

HPE Foundation Care - Extended Service is designed to enhance the reliability and availability of your IT infrastructure. This comprehensive service package from Hewlett Packard Enterprise (HPE) ensures that both your hardware and software components are operating at peak efficiency. By leveraging HPE's technical resources, your IT team can focus on delivering business value while we handle the intricacies of hardware and software support. - **Comprehensive Coverage**: HPE Foundation Care provides extensive support for both hardware and software issues, ensuring your IT infrastructure remains resilient and productive. - **Remote Diagnosis & Support**: Benefit from swift remote diagnosis of issues, minimizing downtime and allowing your team to concentrate on what they do best. - **On-Site Hardware Repair**: Should the need arise, HPE offers on-site hardware repair services, ensuring that issues are resolved quickly and efficiently without long wait times. - **Software Support Included**: Gain access to remote technical support for your software products, along with updates and patches that keep your systems secure and up to date. - **Next Business Day Service**: With a promise of next business day parts and labor service response time, you can count on fast solutions and peace of mind, knowing that help is just around the corner. **Technical Details of Product**: - **Service Length**: 1 Year - **Service Type**: Hardware and Software Support - **Response Time**: Next Business Day - **Coverage**: HPE and selected third-party products - **Support**: Remote technical support and on-site repair **How to Install**: 1. **Purchase HPE Foundation Care**: Make sure to acquire the service alongside your eligible HPE hardware or software products. 2. **Register Your Products**: Upon purchase, register your HPE products to activate your service. 3. **Contact HPE Support**: For initial setup, reach out to HPE’s support team to discuss your specific hardware and software needs. 4. **Integrate with Your IT Team**: Collaborate with HPE’s technical resources to ensure your team is aligned with the support process. **Frequently Asked Questions**: 1. **What is covered under HPE Foundation Care?** HPE Foundation Care covers both hardware and software support for eligible HPE products as well as selected third-party products. 2. **What is the response time for on-site support?** The service guarantees a next business day response for on-site support, ensuring quick resolutions. 3. **Are software updates included in the service?** Yes, HPE Foundation Care includes access to software updates and patches for HPE-supported software products. 4. **Can I get support for third-party software?** HPE provides collaborative call management for selected non-HPE software as part of the service. 5. **How can I check if my product is eligible for HPE Foundation Care?** Contact HPE directly for detailed information regarding eligible products and coverage options.