HPE Foundation Care - Extended Service - 1 Year - Service

Experience unparalleled support and peace of mind with HPE Foundation Care - Extended Service. This essential service is meticulously designed to enhance the availability and reliability of your IT infrastructure. By leveraging Hewlett Packard Enterprise (HPE)'s extensive technical resources, HPE Foundation Care provides you with the reliable hardware and software support necessary to resolve issues swiftly and efficiently, ensuring minimal downtime for your operations.

• Comprehensive Support: HPE Foundation Care delivers a complete range of hardware and software services, ensuring your IT infrastructure is always operating at its best.
• Remote Diagnosis and On-Site Repair: Receive immediate remote diagnosis and, if necessary, on-site hardware repair to swiftly address any issues that arise.
• Software Support: Enjoy remote technical support along with access to essential software updates and patches for both HPE and selected third-party products.
• Next Business Day Response: With a commitment to efficiency, HPE guarantees a Next Business Day (NBD) response for parts and labor, minimizing your system's downtime.
• Predictable Total Cost of Ownership: Optimize your budget with predictable service costs, allowing for effective financial planning without unexpected expenses.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 1 Year
• Service Type: Extended Service for Hardware and Software
• Response Time: Next Business Day on Parts and Labor
• Includes: Remote diagnosis, on-site hardware repair, software updates, and patches
• Support for: HPE products and selected third-party software

How to Install

To initiate your HPE Foundation Care - Extended Service, follow these simple steps:

• Contact your HPE representative or authorized reseller to purchase the service.
• Provide the necessary details about your existing IT infrastructure, including any HPE and selected third-party products.
• Upon confirmation, your service will be activated, and you'll receive information on how to access remote support.
• Ensure your systems are registered with HPE to take full advantage of software updates and technical support.

Frequently Asked Questions

• What is covered by HPE Foundation Care? HPE Foundation Care covers both hardware and software support, including remote diagnosis, on-site repair, software updates, and patches.
• How can I contact HPE for support? You can reach out to HPE technical support through their official website or by calling their support hotline, available to all current service customers.
• Is HPE Foundation Care available for third-party products? Yes, HPE Foundation Care includes support for selected third-party software as part of its service, making it a versatile solution for various IT environments.
• What does the Next Business Day service entail? The Next Business Day service ensures that parts and labor are available for your IT infrastructure the next business day after an issue is reported, minimizing your downtime considerably.
• Can I extend my HPE Foundation Care service? Yes, you can renew or extend your HPE Foundation Care service before it expires. Contact your HPE representative for more information on renewal options.