HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service - 1 Year is a robust support solution designed to enhance the reliability and performance of your IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this service ensures your hardware and software systems are always operational and efficient, minimizing downtime and maximizing productivity. With specialized technical resources at your disposal, HPE Foundation Care provides seamless support for both HPE and selected third-party products, ensuring that your IT environment functions optimally.

• Comprehensive Support: HPE Foundation Care encompasses a wide range of hardware and software services that are essential for maintaining the availability of your IT infrastructure. This extensive support network includes both remote diagnosis and on-site assistance, guaranteeing that any issues can be addressed swiftly and effectively.
• Rapid Response Time: With a 4-hour parts and labor service response time, HPE Foundation Care ensures timely resolution of technical issues, allowing your business operations to continue with minimal disruption.
• On-Site Hardware Repair: Should any hardware issues arise, HPE offers on-site repair services, providing a swift solution to restore functionality. This on-site availability of experts ensures that your IT systems are back up and running in no time.
• Software Support and Updates: The service also includes remote technical support for eligible software products, along with access to critical software updates and patches. This means your systems will always be running the latest and most secure versions, keeping your IT infrastructure reliable and safe.
• Cost-Effective Parts and Labor Services: HPE Foundation Care helps minimize inventory costs while providing maximum dependability through its parts and labor service characteristics. This translates into significant savings for your business while ensuring you have the necessary support when it matters most.

Technical Details of the Product

- Service Duration: 1 Year
- Response Time: 4 Hours for Parts and Labor
- Coverage: HPE hardware and selected third-party products
- Support Features: Remote diagnosis, on-site repair, software updates, and patches
- Additional Support: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

To install HPE Foundation Care, follow these steps:

1. Contact HPE or an authorized distributor to purchase the HPE Foundation Care service.
2. Provide details about your HPE hardware and eligible software products for coverage determination.
3. Once purchased, ensure that all relevant HPE systems are registered for support.
4. Utilize the provided contact information to reach HPE technical support when needed.
5. Regularly check for software updates and patches as part of your support service.

Frequently Asked Questions

1. What types of products are covered by HPE Foundation Care?
HPE Foundation Care covers a range of HPE hardware products and selected third-party software, ensuring comprehensive support for your IT environment.

2. How quickly can I expect support?
With a guaranteed 4-hour response time for parts and labor, you can expect prompt assistance whenever you face technical issues.

3. Is there an option for on-site support?
Yes, HPE Foundation Care includes on-site hardware repair services to quickly resolve any hardware-related problems.

4. Are software updates included in the service?
Yes, HPE provides access to critical software updates and patches for eligible products, ensuring your systems are always current and secure.

5. What is the duration of the service?
HPE Foundation Care is offered as a 1-year service plan, ensuring continuous support and reliability for your IT operations.