HPE Foundation Care - Extended Service - 1 Year - Service

Ensure the longevity and efficiency of your IT infrastructure with the HPE Foundation Care - Extended Service. This comprehensive service package is designed to provide you with essential hardware and software support, ensuring that your operations run smoothly and without interruption. With HPE's expert technical resources at your disposal, you can effectively manage both HPE and selected third-party products. Experience peace of mind knowing that you have a dedicated support system to tackle any issues that may arise, all for a predictable total cost of ownership.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service offers extensive coverage for both hardware and software elements of your IT infrastructure, ensuring that you receive the help you need, when you need it.
• On-site Hardware Repair: In the event of a hardware issue, the service includes on-site support that guarantees quick resolutions, minimizing downtime of your systems and enhancing your operational productivity.
• Remote Diagnosis and Support: With remote technical support available, HPE Foundation Care allows for efficient problem resolution without the need for on-site visits, making it a cost-effective solution for businesses of all sizes.
• Predictable Total Cost of Ownership: HPE Foundation Care Service offers a clear and predictable total cost of ownership, helping organizations manage their budgets effectively while ensuring their IT infrastructure remains optimally maintained.
• Rapid Response Time: Enjoy the benefit of a 4-hour response time for parts and labor service, which enhances system reliability and allows for timely interventions when issues arise.

Technical Details of the product

• Service Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Support for Basic Software and Collaborative Call Management
• Access to Software Updates and Patches
• Coverage for selected third-party software products

How to Install

To make the most of your HPE Foundation Care - Extended Service:

1. Purchase the service through your HPE account or authorized reseller.
2. Provide your HPE product information to HPE support to verify eligibility.
3. Once verified, you will receive documentation that outlines the support services and how to access them.
4. Integrate the support service into your existing IT framework, ensuring that your team is aware of available resources.
5. Contact HPE support whenever you need assistance or to schedule on-site repairs.

Frequently Asked Questions

• What is covered under HPE Foundation Care - Extended Service?

  This service covers comprehensive hardware support, remote technical assistance, and access to software updates for HPE and select third-party products.

• How quickly can I expect a response for service?

  You can expect a response within 4 hours for parts and labor service for urgent issues.

• Is software support included?

  Yes, HPE Foundation Care includes Basic Software Support and access to software updates and patches for covered products.

• Can I get on-site support for issues?

  Absolutely! On-site hardware repair is included to ensure quick resolutions to hardware-related issues.

• How do I know if my product is eligible for this service?

  Contact HPE support for confirmation regarding eligibility for HPE Foundation Care based on your product specifications.