HPE Foundation Care - Extended Service - 1 Year - Service

Enhance the reliability and performance of your IT infrastructure with the HPE Foundation Care - Extended Service for 1 Year. This comprehensive service package is designed by Hewlett Packard Enterprise (HPE) to provide essential support for both hardware and software, ensuring your business runs smoothly without disruptions.

• Comprehensive Support: HPE Foundation Care offers a complete suite of hardware and software services, enabling your IT team to efficiently diagnose and resolve issues as they arise.
• Remote Diagnosis and On-Site Support: Enjoy peace of mind with HPE's remote diagnosis capabilities, along with on-site hardware repair services to address hardware problems quickly and effectively.
• Basic Software Support: The service includes Basic Software Support for eligible HPE hardware products along with Collaborative Call Management for select non-HPE software, streamlining your troubleshooting processes.
• Access to Software Updates: Stay up-to-date with the latest software versions, patches, and updates for both HPE-supported and selected third-party software products, ensuring your systems are secure and efficient.
• Next Business Day Response: With a response time of Next Business Day for parts and labor, your IT infrastructure remains operational with minimal downtime, promoting maximum efficiency.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Extended Service - Hardware and Software Support
• Support Availability: Remote Diagnosis and On-Site Repair
• Response Time: Next Business Day for Parts and Labor
• Included Features: Basic Software Support, Software Updates, Collaborative Call Management

How to Install

Installation of the HPE Foundation Care service is straightforward. Upon purchasing the service, you will receive a confirmation along with instructions on how to register your HPE hardware and software products for support. Follow the steps provided in the documentation to ensure that you are set up to receive remote diagnosis and on-site assistance swiftly. Make sure to keep all product details handy, as you may need them during the registration process.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware products and selected third-party software products. Please consult HPE for specific eligible products.
• Is the service renewable after the one-year term?
  Yes, HPE Foundation Care can typically be renewed upon expiration. Ensure timely renewal to maintain uninterrupted support.
• How do I access software updates?
  Once registered for HPE Foundation Care, you will receive notifications regarding available software updates and patches, which can be downloaded directly from the HPE portal.
• What should I do if my hardware fails?
  If your hardware fails, contact HPE support immediately. They will initiate remote diagnosis and, if necessary, dispatch an on-site technician for repairs.
• Can I combine HPE Foundation Care with other HPE services?
  Yes, HPE Foundation Care can be combined with other HPE services for a more robust support solution tailored to your business needs.