HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service is designed to elevate your IT infrastructure's performance by providing comprehensive hardware and software support. With a focus on maximizing availability, this service ensures that your systems are always up and running, allowing your business to thrive without interruptions. By partnering with Hewlett Packard Enterprise (HPE) technical resources, you receive expert assistance in troubleshooting and resolving both hardware and software issues related to HPE and select third-party products.

• Comprehensive Support: Enjoy the benefits of extensive hardware and software services that collectively increase your IT infrastructure's availability and reliability.
• Rapid Remote Diagnosis: Get immediate assistance with remote diagnosis and support for hardware products, ensuring quick identification and resolution of issues.
• On-Site Hardware Repair: In the event that remote support isn't enough, our on-site hardware repair service guarantees swift solutions with experts available to address your needs directly.
• Software Updates and Patches: Stay current with remote technical support and access to essential software updates and patches, including those for selected HPE-supported third-party software products.
• Predictable Cost of Ownership: With a one-year service duration and included updates, you can maintain your system optimally while enjoying a predictable total cost of ownership.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts and Labor service response time
• Service Type: Extended hardware and software support, including remote diagnosis and on-site repair
• Software Support: Basic Software Support and Collaborative Call Management for selected non-HPE software
• Third-Party Software Support: Updates for selected third-party software products included as provided by original software manufacturers

How to Install

To install and activate HPE Foundation Care - Extended Service, follow these simple steps:

1. Contact HPE or your HPE authorized reseller to purchase the service.
2. Provide the necessary details regarding your existing HPE hardware and software products to determine eligibility.
3. Once your purchase is confirmed, you will receive a confirmation email that includes service activation instructions.
4. Follow the installation instructions provided in the email to complete the process.
5. For any assistance during installation, reach out to HPE support for expert guidance.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care covers selected HPE hardware and eligible third-party products, ensuring comprehensive support for your IT environment.
• Is on-site support always available?
  Yes, on-site support is included as part of the service, ensuring that expert assistance is readily available to address any hardware issues that may arise.
• How do I access software updates and patches?
  Software updates and patches can be accessed through HPE's support portal, and you will receive notifications regarding available updates as well.
• Can I upgrade my service duration?
  Yes, you can discuss options for extending your service duration with your HPE account representative or authorized reseller.
• What should I do if I encounter a problem?
  For any issues, you can reach out to HPE’s technical support team who will assist you through remote diagnosis and resolution processes.