HPE Foundation Care - Extended Service - 1 Year - Service

The HPE Foundation Care - Extended Service - 1 Year - Service is your ultimate solution for maintaining the efficiency and reliability of your IT infrastructure. This comprehensive support service from Hewlett Packard Enterprise (HPE) delivers exceptional hardware and software assistance, ensuring your systems remain operational and secure. Designed for both HPE hardware and selected third-party products, the HPE Foundation Care Service gives you peace of mind with its extensive support options and prompt response times.

• Comprehensive Support: HPE Foundation Care Service provides in-depth remote diagnosis and support for hardware and software issues, allowing your IT team to resolve problems quickly and effectively.
• On-Site Hardware Repair: In the event of a hardware failure, HPE technicians are available for on-site repair, minimizing downtime and enhancing the availability of your IT infrastructure.
• Basic Software Support: The service includes Basic Software Support for eligible HPE hardware products, ensuring your software needs are fully covered without any hassle.
• Collaborative Call Management: For selected non-HPE software, HPE offers Collaborative Call Management, providing a more integrated approach to support and issue resolution.
• Timely Updates and Patches: With HPE Foundation Care, you gain access to essential software updates and patches, ensuring that your systems are always up to date and secure.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 1 Year
• Response Time: 4 Hour Parts and Labor Service Response
• Support Type: Remote Technical Support
• Coverage: HPE Hardware & Selected Third-Party Products
• Additional Features: Basic Software Support, Collaborative Call Management

How to Install HPE Foundation Care Service

1. Contact HPE sales or your authorized HPE partner to purchase the HPE Foundation Care Service for your eligible hardware and software products.
2. Once your service agreement is in place, you will receive confirmation and details about your service coverage.
3. For hardware products, set up your HPE equipment as per manufacturer guidelines and ensure it is connected to the internet for remote support.
4. Familiarize your IT team with the HPE support portal to access resources, log support requests, and monitor service status.
5. In the event of an issue, initiate a service call through the support portal or by contacting HPE directly for immediate assistance.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  The service provides remote diagnosis, on-site repair, software updates, and collaborative call management for eligible products.
• How quickly can I expect support?
  HPE offers a 4-hour response time for parts and labor, ensuring swift assistance to minimize downtime.
• Can I get support for third-party products?
  Yes, HPE Foundation Care supports selected third-party products alongside HPE hardware.
• How do I request service?
  You can initiate a service request through the HPE support portal or by contacting HPE customer service directly.
• Is software update support included?
  Yes, the service includes access to essential software updates and patches for covered HPE and third-party software products.