HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is your essential partner for ensuring the reliability and continuity of your IT infrastructure. This specialized service, brought to you by Hewlett Packard Enterprise (HPE), is tailored to provide unparalleled hardware and software support. With this service, you can concentrate on your core business functions, knowing that any technical challenges will be swiftly addressed, minimizing potential disruptions to your operations.

• Comprehensive Support: HPE Foundation Care delivers a robust support framework, offering remote diagnosis and troubleshooting for both hardware and software issues. This means that you can expect minimal downtime, allowing your business to maintain its operational momentum.
• On-Site Hardware Repair: In the event of a hardware failure, HPE technicians are ready to come directly to your location for on-site repair services. This convenience ensures that your operations are back on track with minimal delays.
• Next Business Day Service: With the reassurance of a Next Business Day response time for parts and labor, you can enjoy peace of mind knowing that HPE is committed to getting your systems operational quickly after any disruptions.
• Software Update Access: The service includes access to crucial software updates and patches for HPE-supported products, ensuring that your systems are kept secure and up-to-date with the latest advancements.
• Three-Year Coverage: Extend the life and productivity of your IT investments with three years of unwavering support, facilitating long-term planning and providing you with the peace of mind that your systems are well protected.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 3 Years
• Service Type: Extended Service for Hardware and Software
• Response Time: Next Business Day Parts and Labor
• Support Channels: Remote technical support, on-site repair, and software updates
• Eligible Products: HPE hardware and selected third-party software

How to Install HPE Foundation Care - Extended Service

To get started with HPE Foundation Care, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Service - 3 Year - Service through your HPE authorized reseller.
2. After your purchase, you will receive a confirmation and service agreement from HPE.
3. Contact HPE support to register your products and activate your service plan.
4. Keep your service agreement details handy for referencing support services and response times.
5. Maintain regular communication with HPE for updates on software and service offerings.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? HPE Foundation Care supports eligible HPE hardware products and selected third-party software. Please consult with HPE or your reseller for a complete list of covered products.
• How quickly can I expect support after reporting an issue? With Next Business Day service, HPE aims to provide timely support, ensuring that parts and labor are available to minimize downtime as quickly as possible.
• Are software updates included in the service? Yes, HPE Foundation Care includes access to important software updates and patches for both HPE and eligible third-party software, helping you maintain security and performance.
• Can I extend my HPE Foundation Care service beyond three years? Yes, HPE offers options for extending your Foundation Care service. Contact HPE or your authorized reseller for more information on renewal and extension options.
• Who do I contact for support? For support, you can contact HPE's customer service through their official support channels. Ensure you have your service agreement information ready to expedite the process.