HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service is a vital solution for businesses looking to maintain a robust IT infrastructure. This 3-year service plan is tailored to ensure your systems operate efficiently while minimizing potential downtime. With the backing of extensive support and reliable service features, you can focus on growing your business without worrying about unexpected IT issues.

• 24 x 7 x 4 Hour On-site Support: Enjoy the comfort of having expert support at your fingertips, available around the clock. Our dedicated team is ready to assist you any time of day or night, ensuring quick resolution during critical situations.
• Predictable Total Cost of Ownership: Take control of your budget with a service plan that offers a predictable cost structure. Avoid unexpected expenses and concentrate on your core business strategies without financial surprises.
• Parts Replacement Service: Benefit from our efficient parts replacement service that ensures you receive necessary components without delay. This ensures continuous operation and minimal disruption to your workflow.
• Minimized Inventory Costs: By including parts and labor coverage, you can reduce the overhead associated with maintaining a spare parts inventory. Focus on your organization’s primary objectives while enhancing dependability.
• Quick Response Time: Experience a swift 4-hour response time for parts and labor service, ensuring your systems are swiftly restored to functionality. This rapid response boosts your operational reliability and keeps your business running smoothly.

Technical Details of Product

• Service Type: Extended Service Plan
• Service Duration: 3 Years
• Support Availability: 24 x 7
• Response Time: 4 Hours
• Service Features: On-site support, Parts and Labor coverage, Predictable cost structure

How to Install

Activating your HPE Foundation Care - Extended Service is straightforward. Follow these simple steps:

1. Purchase the service plan through an authorized HPE distributor or directly from HPE.
2. Upon purchase, expect to receive confirmation and registration instructions via email.
3. Follow the registration instructions, which may include creating an HPE account if you do not already have one.
4. Once registered, access the support portal for additional resources and to request service as needed.
5. For on-site support, contact the provided service number and provide your registered details to initiate a service request.

Frequently Asked Questions

• What does the HPE Foundation Care service cover? The service covers on-site support, parts replacement, and labor for your HPE systems over a period of 3 years. It helps keep your systems running efficiently and reduces downtime.
• How do I request service? You can request service by calling the support number provided in your registration confirmation email or through the HPE support portal.
• Are there any additional costs? There are no additional costs for parts and labor as long as the service is within the coverage period. Any out-of-scope services will be communicated beforehand.
• Can I extend my service plan after 3 years? Yes, you can renew or extend your service plan by contacting your HPE representative or authorized distributor prior to the expiration of your current plan.
• What happens if I need service outside of the 4-hour response window? The 4-hour response time applies to critical issues. For non-critical requests, service may be scheduled for a later time that works for both you and our support team.