HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year is essential for businesses looking to enhance their IT infrastructure's reliability and performance. Designed by Hewlett Packard Enterprise, this service ensures that both hardware and software components run seamlessly, thereby minimizing potential disruptions. With a focus on maximizing productivity and reducing downtime, HPE Foundation Care gives you the confidence that your technology needs are in expert hands.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software, ensuring that your IT systems are consistently operational. Experience peace of mind knowing that your technology is fully supported.
• Remote Diagnosis and On-Site Repair: Benefit from the convenience of both remote support and on-site repairs, allowing for swift resolutions to any technical issues you may encounter.
• Next Business Day Service: Enjoy a robust response system with a guaranteed Next Business Day service for parts and labor, significantly reducing any potential downtime.
• Inclusive Software Support: Gain access to essential software updates and patches for HPE-supported products, keeping your systems secure and optimized for performance.
• Three-Year Duration: This extended three-year service plan provides long-term support, ensuring stability and efficiency for your IT infrastructure over time.

Technical Details of HPE Foundation Care

• Remote technical support for hardware and software issues.
• On-site hardware repair services for eligible products.
• Access to software updates and patches for both HPE and selected third-party products.
• Basic Software Support and Collaborative Call Management for certain non-HPE software.
• Next Business Day response time for parts and labor service.

How to Install HPE Foundation Care

Installing HPE Foundation Care is simple and can be completed in the following steps:

1. Purchase the HPE Foundation Care - Extended Service - 3 Year from an authorized reseller or directly from HPE.
2. Register your product with HPE via their official website or through customer support.
3. Ensure that your hardware and software systems are appropriately configured and eligible for the service.
4. Contact HPE technical support to activate your service plan and acquire any necessary documentation.
5. Once activated, you will gain access to all support features, including remote diagnostics and on-site assistance.

Frequently Asked Questions

What is covered under the HPE Foundation Care service? HPE Foundation Care covers both hardware and software issues for eligible HPE products, including remote support, on-site repairs, and software updates.

How quickly can I expect a response for on-site support? The service guarantees a Next Business Day response time for parts and labor support, ensuring minimal disruption to your operations.

Is software support included in the service? Yes, the HPE Foundation Care service includes remote technical support for covered software products, along with access to updates and patches for both HPE and selected third-party software.

What is the duration of the HPE Foundation Care service? The service is provided for a duration of three years, ensuring long-term support for your IT infrastructure.

How do I determine if my product is eligible for HPE Foundation Care? For information on product eligibility, it is advisable to contact HPE directly or consult the product documentation.