HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is an essential resource for any business looking to enhance its IT infrastructure's reliability and performance. This comprehensive support service from Hewlett Packard Enterprise (HPE) is designed to minimize downtime and provide peace of mind, enabling your organization to focus on what matters most—your core business operations. With HPE Foundation Care, you gain access to industry-leading technical resources and unparalleled support options tailored to meet your needs.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive support for both HPE products and selected third-party software, ensuring your IT environment runs smoothly.
• Remote Diagnosis and On-Site Repair: Enjoy the benefits of remote technical support and on-site hardware repair when necessary, helping to swiftly resolve any issues that may arise.
• Quick Response Times: With a responsive service model that includes a 4-hour Parts and Labor service response time, you can count on HPE to deliver solutions promptly, minimizing interruptions to your operations.
• Access to Software Updates: Stay current with remote access to software updates and patches for both HPE-supported and selected third-party products, enhancing the security and functionality of your systems.
• 3-Year Duration for Extended Reliability: The 3-year service duration ensures your organization benefits from consistent and reliable support, promoting ongoing productivity and operational efficiency.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Response Time: 4-Hour Parts and Labor Service
• Support Offered: Hardware, Software Updates, Remote Diagnosis, and On-Site Repair
• Eligibility: Covers HPE products and selected third-party software

How to Install

Installation of HPE Foundation Care is straightforward. Upon purchasing the service, you will receive an email confirmation along with instructions to activate your coverage. Follow these steps:

1. Access the HPE support portal using your business account.
2. Register your HPE hardware and software products eligible for Foundation Care coverage.
3. Receive confirmation of your registration and service activation.
4. Contact HPE support if you need assistance or have specific service inquiries.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  The service covers a wide range of HPE hardware products and selected third-party software as specified at the time of service registration.

• What is the typical response time for service requests?

  The service includes a 4-hour response time for parts and labor, ensuring a swift resolution to your technical issues.

• How do I access software updates?

  As part of the service, you will have remote access to software updates and patches, which can be downloaded directly from the HPE support portal.

• Can I contact HPE for support outside of business hours?

  Support availability may vary; please check your service agreement for specific details regarding support hours.

• What should I do if I experience an issue with a third-party product?

  Contact HPE support for assistance with selected third-party products, and they will guide you through troubleshooting steps or escalate the issue as needed.