HPE Foundation Care - Extended Service - 3 Year - Service

The HPE Foundation Care - Extended Service - 3 Year - Service is an essential solution for businesses looking to enhance their IT infrastructure's reliability and performance. This comprehensive service offers a robust mix of hardware and software support, ensuring that your systems maintain peak performance with minimal downtime. With HPE's technical expertise at your disposal, you can focus on your core business while they handle your IT challenges.

• Comprehensive Coverage: The HPE Foundation Care service includes extensive support for both hardware and software, ensuring your entire IT ecosystem is well-protected from potential issues.
• Fast Response Time: Enjoy peace of mind with a 4-hour parts and labor service response time, allowing for timely resolutions to your IT problems and minimizing disruption to your business operations.
• Remote and On-site Support: Benefit from HPE's remote diagnosis and support capabilities, alongside on-site hardware repair when necessary, providing you with a flexible and efficient support system.
• Access to Software Updates: Stay up-to-date with the latest software patches and updates from HPE, including those for selected third-party software, safeguarding your systems against vulnerabilities.
• Extended Service Duration: The 3-year service duration ensures long-term reliability and consistent performance from your HPE hardware and software products, making it a smart investment for any business.

Technical Details

• Service Type: Extended Service Support
• Duration: 3 Years
• Response Time: 4 Hours for Parts and Labor
• Coverage: HPE hardware and selected third-party software
• Support: Remote technical support and on-site hardware repair available
• Software Updates: Access to updates and patches for eligible products

How to Install

1. Purchase the HPE Foundation Care - Extended Service - 3 Year - Service through an authorized HPE distributor.
2. Register your HPE hardware and software products with HPE.
3. Contact HPE support to activate your service contract and receive your service ID.
4. Ensure your IT team is familiar with the service coverage and contact details for seamless communication.
5. Keep track of your service utilization, updates, and support requests through the HPE customer portal.

Frequently Asked Questions

Q: What types of products are covered under HPE Foundation Care?
A: The service covers eligible HPE hardware products and selected third-party software. For specific product coverage, please consult with HPE support.

Q: How do I access software updates and patches?
A: Once you are enrolled in the HPE Foundation Care service, you will have remote access to all necessary software updates and patches through the HPE customer portal.

Q: Can I upgrade my service plan after purchasing?
A: Yes, HPE offers options to upgrade your service plan. Contact HPE support for more details on available upgrades.

Q: What steps should I take if I experience a hardware issue?
A: If you encounter a hardware issue, contact HPE support immediately. They will conduct remote diagnosis and determine whether on-site service is necessary.

Q: What is the process for renewing the service after three years?
A: At the end of the three-year term, you will receive notifications regarding renewal options. You can discuss renewal terms with your HPE account representative.