HPE Foundation Care - Extended Service - 3 Year - Service

HPE Foundation Care - Extended Service is designed to provide you with peace of mind for your IT infrastructure. With comprehensive hardware and software support, this service ensures increased availability and reliability for your HPE products. Leveraging the expertise of Hewlett Packard Enterprise's technical resources, this extended service plan not only resolves hardware and software issues but also significantly minimizes downtime, allowing your business to operate smoothly.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring that your IT infrastructure remains robust and operational.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and support, along with on-site hardware repair, ensuring swift resolution of any issues that arise.
• Basic Software Support: For eligible HPE hardware products, you also receive Basic Software Support and Collaborative Call Management for selected non-HPE software, enhancing your overall support experience.
• Efficient Updates and Patches: Stay current with remote technical support and access to software updates and patches, including updates for selected HPE-supported third-party software as they become available.
• Quick Response Times: Enjoy the convenience of Next Business Day parts and labor service response times, ensuring that your technical issues are resolved promptly to keep your business running efficiently.

Technical Details of the Product

• Service Duration: 3 years
• Support Coverage: Covers HPE hardware and selected third-party products
• Service Type: Remote support and on-site repair
• Response Time: Next Business Day for parts and labor

How to Install

To activate your HPE Foundation Care - Extended Service, simply follow these steps:

1. Log in to your HPE account or create one if you do not have an existing account.
2. Purchase the HPE Foundation Care service plan through the HPE store or authorized reseller.
3. Once purchased, you will receive a confirmation email with detailed instructions on how to register your products and activate your support services.
4. After activation, your service will be in effect for the duration specified (3 years), and you can begin accessing support resources immediately.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

HPE Foundation Care covers a range of HPE hardware products as well as selected third-party software. For detailed eligibility, please contact HPE support.

How does remote support work?

Our technical experts will diagnose your issues remotely, providing troubleshooting assistance and solutions. If necessary, on-site support will be arranged to ensure prompt resolution.

What types of updates are included?

The service provides access to software updates and patches for your HPE products, as well as for select third-party software that HPE supports.

What is the response time for on-site support?

With our Next Business Day service, parts and labor response times are guaranteed to ensure your business is up and running as quickly as possible.

Can I extend my service beyond 3 years?

Yes, you can renew or extend your HPE Foundation Care service at the end of the 3-year period. Be sure to contact HPE for renewal options and pricing.